Clinical Informatics Coordinator
About The Position
Planned Parenthood Columbia Willamette (PPCW) is hiring a Clinical Informatics Coordinator to support compassionate, high-quality sexual and reproductive health care. The role supports Epic EHR workflows, troubleshoots issues, and trains colleagues so technology helps health center teams deliver excellent care. The coordinator maintains EHR helpdesk and JIRA tickets; supports routine EHR maintenance, testing, configuration, and upgrades; and works with Patient Services, EHR stakeholders, and Betterhealth to improve workflows. The role also communicates system changes and operational updates, provides at-the-elbow support and EHR training at PPCW locations, develops training materials, and helps onboard employees to the EHR and related ticketing systems. The position is full-time at 37.5 hours per week, Monday through Friday. It is hybrid, based at the Flanagan Regional Service Center in Portland or the Eugene Regional Service Center, with occasional travel to PPCW health centers. Hybrid flexibility will be discussed during interviews. Remote work must be performed within Oregon or Washington. Employees may occasionally be asked or required to work other days, including weekends, hours, or locations to meet operational needs. The role is represented, hourly, and non-exempt, with pay of $26.80–$39.05 per hour; placement depends on relevant experience and internal equity and represented wages follow the applicable collective bargaining agreement.
Requirements
- High school diploma or GED.
- Two years of experience in health care, preferably as a Clinic Assistant.
- One year of experience using the Epic EHR system used by Planned Parenthood.
- Willingness and ability to become an Epic Credentialed Trainer.
- Demonstrated excellence in customer service.
- Valid driver’s license and current insurance for work-related driving.
Nice To Haves
- Experience with EHR implementation.
- Experience with helpdesk ticketing.
- Experience with systems change.
- Experience with training.
- Experience with health center workflows.
Responsibilities
- Troubleshoot Epic issues and maintain EHR helpdesk and JIRA tickets.
- Support routine EHR maintenance, testing, configuration, and upgrades.
- Coordinate with Patient Services, EHR stakeholders, and Betterhealth to improve workflows.
- Communicate system changes, reminders, and operational updates to staff.
- Deliver at-the-elbow support and EHR training at PPCW locations.
- Develop and update training guides, manuals, and e-learning resources.
- Help onboard employees to the EHR and related ticketing systems.
Benefits
- Paid time off (up to four weeks, increasing over time).
- Nine paid holidays.
- Medical, dental, and vision insurance, subject to eligibility.
- 403(b) retirement plan with employer match.
- Confidential employee assistance program (EAP).
- Training and professional development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
