Clincial Informaticist Associate

American Addiction Centers • Charlotte, NC

4d • $36 - $53 • Hybrid

About The Position

The Clinical Informaticist Associate serves as a subject matter expert for the EHR, providing in-depth support to the inpatient care team and acting as a liaison between clinicians, operational leadership, and IT. This role involves troubleshooting complex clinical workflow and system issues, guiding users through intricate processes, and collaborating with the IT team to enhance system functionality. The associate will proactively monitor and evaluate application effectiveness, serve as a subject matter expert for at least two specialty areas, and perform advanced troubleshooting independently. They will also escalate complex issues, coach team members on troubleshooting techniques, and help manage technological change adoption. Additionally, the role provides end-user support, assists with basic reporting, and participates in efforts to reduce administrative burden through improved use of decision support tools and data analytics. The associate will evaluate program effectiveness, conduct needs and workflow analyses, and ensure the successful implementation and administration of clinical applications. They will participate in cross-functional teams to reimagine clinical processes, implement evidence-based practices, and drive continuous improvement, analyzing clinical workflows for inefficiencies and developing innovative solutions. The role also involves supporting system upgrades, performing purposeful rounding, and acting as a go-to resource for EHR and clinical system questions. The Clinical Informaticist Associate partners in developing and implementing education and training programs, mentors other clinical informatics teammates, and assists in onboarding new clinicians. They help users personalize system settings, analyze EHR usage data for optimization opportunities, and recommend additional training. Collaboration with interdisciplinary teams and governance groups is key to identifying optimization opportunities and technical improvements. The role determines needs based on evidence-based practice, regulatory requirements, and business needs, recommending new applications or design modifications. Developing partnerships with leaders to improve outcomes, safety, and operations is essential, as is participating in and leading EHR analysis and design sessions to ensure end-user needs are met, focusing on standardized best practices for improved quality and patient safety. The associate will assist in identifying metrics to monitor project effectiveness, lead clinical informatics department projects, manage to project deadlines and resources, and develop test plans and scenarios for new or enhanced workflows. They will also assist the training team in delivering virtual training sessions and developing job aids and quick reference guides.

Requirements

• Bachelor’s Degree in Business, IT, Nursing or other related healthcare field
• 3-5 Years Clinical Experience with extensive experience in the use of clinical technology systems OR 3 Years Clinical Informatics Experience
• Strong communication skills and ability to convey technical information to non-technical users, as well as coach other teammates in the ability to translate technology to our clinical users.
• Analytical mindset with the ability to proactively identify areas for improvement.
• Passion for healthcare technology and a commitment to advancing patient care.
• Ability to lead in all phases of the clinical information system life cycle (e.g. plans, designs, builds, tests, implements, monitors, evaluates as a member of the interdisciplinary team.

Nice To Haves

• Master’s Degree in Business, Healthcare or IT
• Licensed Clinical Professional
• ANCC or non-nursing certification equivalent in informatics

Responsibilities

• Serve as a subject matter expert for the EHR and provide in-depth support to the entire inpatient care team (physicians, nurses, respiratory therapy, care management, dietary, etc.) and serves as a liaison between clinicians, operational leadership and IT.
• Tackle multiple complex clinical workflow issues, troubleshoot system issues and guide users through hundreds of complex clinical workflows.
• Communicate and collaborate with IT team to address technical challenges and enhance system functionality.
• Troubleshoot and proactively monitor/evaluate the effectiveness of applications and systems.
• Serve as a subject matter expert for 2 or more specialty areas in the inpatient setting.
• Perform advanced troubleshooting support and complex issue resolution independently and in conjunction with IT and other partnering departments.
• Escalate more complex issues as appropriate.
• Serve as the primary source of escalation for complex issues and help to coach/educate troubleshooting techniques to the team.
• Help to identify tactics to manage change related to technology adoption.
• Provide end user support and identify resistance to change and mitigate with change management principles.
• Provides basic reporting tool assistance to end users.
• Participate in organizational efforts to reduce administrative burden including the enhanced use of decision support tools and the use of data to drive decisions.
• Leverage clinical data analytics to drive informed decisions and create actionable insights through dashboards and reports.
• Evaluate effectiveness and recommend modification to programs accordingly.
• Conduct complex clinical operational/technical needs and workflow analysis and recommended outcomes to align information technology with practical business initiatives and well as formulate practical requirements for operational improvements across the inpatient and entire continuum of care.
• Ensure successful implementation, administration and documentation of new and/or existing clinical applications.
• Participate in cross-functional teams in reimagining clinical process and pioneer novel approaches to enhance patient care, teammate satisfaction and safety and outcomes.
• Implement evidence based practices and drive continuous improvement.
• Analyze clinical workflows to identify bottlenecks, inefficiencies and areas for improvement.
• Assist in the development of innovative solutions that streamline processes, enhance patient care and boost efficiency.
• Participate in cross functional teams in implementing workflow enhancements.
• Provide ongoing support and ensure successful implementation, administration and documentation of new upgrades, releases and enhancements.
• Perform purposeful rounding in assigned areas, focusing on new functionality and opportunities for end user optimization.
• Suggest CI driven optimization topics and programs based on usage data from the EHR and other sources.
• Go to resource for EHR related questions and concerns and other clinical systems as assigned.
• Partner to develop and implement education training programs which support the successful adoption of computer application and critical components into the patient care process, utilizing a competency-based approach.
• Partner with the regional informatics training and education team to assist in training delivery as needed.
• Provide informal guidance/resources to new team members and customers.
• In partnership with the training and education team, evaluate training effectiveness and recommend modification to training programs accordingly.
• Integrate knowledge of policies and clinical resources into educational programming.
• Mentor and coach other clinical informatics teammates sharing your expertise and lessons learned.
• Serve as a resource to other clinical informatics teammates and coaches to develop specific skills.
• Serve as an initial point of escalation to end user requests for assistance.
• Understand the pain points, challenges and technology needs related to the EHR and other clinical systems.
• Assist in onboarding of new Clinicians, introducing them to EHR functionalities and efficiencies as needed.
• Informally assist with new clinical staff.
• Assist users in personalizing system settings to align with user preferences, either in person or virtually as needed.
• Continuously seek ways to enhance user experiences and outcomes.
• Analyze EHR usage data to identify opportunities for end user optimization and participate in activities to increase efficiency and adoption.
• Recommend additional training and education for multiple areas and roles based on ongoing evaluation and assessment.
• Work in partnership with interdisciplinary teams and site and regional governance groups to identify opportunities for optimization and technical improvements/changes that foster streamlined and integrated workflows.
• Identify opportunities for process optimization within clinical workflows.
• Collaborate with clinical and IT teams to streamline tasks, reduce redundancy and enhance efficiency.
• Promote adherence to recommended workflows.
• Support system upgrades and enhancements, ensuring smooth transition.
• Through formal and informal rounding, educate end users on best practices for utilizing clinical systems effectively.
• Determine needs based on evidence based practice, regulatory requirements, quality initiatives and business critical needs.
• Recommend new applications/design modifications to enhance clinical operational needs.
• Develop and maintain key partnerships with site/market/regional leaders and senior leadership to improve and influence outcomes, safety, operations and regulatory preparedness.
• Be able to participate in and lead EHR analysis and design sessions with subject matter experts and other members of the IT interdisciplinary team to ensure that end user needs are addressed.
• Focus on standardized best practice workflow processes and clinical content to ensure alignment across all sites/departments to support improved quality and patient safety outcomes.
• Assist in identifying metrics that monitor the effectiveness of implemented projects and programs.
• Responsible for leading clinical informatics department projects and is expected to manage to the project deadlines, project resources and effectively collaborate with other support departments or operations if relevant.
• Develop test plans, scenarios and acceptance criteria of new or enhanced clinical workflows.
• Assist the training team in delivering virtual training sessions for clinical staff as assigned.
• In partnership with the training team, develop job aids, quick reference guides and other material.

Benefits

• Competitive compensation
• Generous retirement offerings
• Programs that invest in your career development
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level