Clinical Informaticist 3 (Lead)

University of Miami•Miami, FL

4d•Onsite

About The Position

The University of Miami Health System (“UHealth”) IT Department has an exciting opportunity for a full-time Clinical Informaticist 3 (Lead) to work in Miami, Florida. The Clinical Informaticist 3 (Lead) leads complex projects, manages application enhancements, and ensures comprehensive support and training. This role requires a deeper technical understanding and the ability to handle more significant system improvements. The role also involves optimizing and streamlining workflows for Future State, focusing on process-driven technology and reducing system and process variability by harmonizing workflows. The Informaticist will be involved in implementations and upgrades, focusing on workflow design, validation testing/user acceptance testing, end-user readiness (change management, training, policy, roles), and end-user adoption. When encountering established systems, this role will review current state workflows and workstreams, identify opportunities to streamline and harmonize system-wide workflows, and act as an advocate for physician’s needs. They will perform analysis of new releases to determine their impact on clinical workflow and participate or facilitate sessions with end-users to prioritize and confirm changes. Collaboration with trainers on system changes and new features to develop documentation and training strategies is also a key aspect. Issue identification, analysis, and facilitation to resolution will involve addressing end-user problems and challenges with the UChart systems, documenting and routing issues to the correct UHIT team, and facilitating resolution and communication to stakeholders. Rounding will be performed periodically to identify clinician issues throughout the health system, partnering with appropriate IT teams to develop and implement an issue resolution plan, which may include opening and tracking IT tickets and working with UChart analysts through resolution. Travel throughout the UHealth System to provide support as determined by any Go Live schedule is also required. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Requirements

Bachelor’s degree in relevant field
Minimum 5 years' experience preferably in clinical operations, Hospital IT or Healthcare vendor
Experience participating as a team lead on at least (1) implementation of a module or system, preferably Epic.
Proficiency in metrics/ outcomes development: baseline capture, documentation of proposed metrics; methods to capture / measure and monitor
Excellent interpersonal, oral and written communication skills.
Proficiency in Microsoft Office Suite programs, Excel (pivot tables), Visio, Project, PowerPoint, Word.
Knowledge of state-of-the art technology.
Experience with major systems development and implementation.
Demonstrated knowledge of project management and control.
Ability to communicate ideas and provide solutions.
Ability to effectively work with people in other departments and/or outside of the enterprise.
Any appropriate combination of relevant education, experience and/or certifications may be considered.

Nice To Haves

Master’s in nursing preferred
Vendor / Consulting Experience perferred
Nursing Licensure or other professional licensures
Informatics Certificate
Epic Certification in at least one core clinical application
Lean Certification

Responsibilities

Leads the management and support of clinical applications, including troubleshooting and resolving complex issues.
Develops and refines end-user documentation and training materials.
Oversees operational workflow validation, including detailed requirements gathering and user acceptance.
Leads software upgrades and testing processes, including the creation and validation of detailed test plans.
Coordinates and oversees software updates and changes, ensuring thorough testing and reporting of results.
Ensures data accuracy and regulatory compliance through regular checks and audits.
Develops and implements strategies to address change impacts and resistance, collaborating with key stakeholders.
Leads the design, development, and implementation of system enhancements and new features.
Manages database conversions and performs in-depth system analysis.
Conducts advanced training sessions for users on complex applications and solutions.
Handles SLA breaches and works with customers to resolve issues and ensure service quality.
Leads and manages major projects related to system improvements and enhancements.
Adheres to UHealth IT standards.
Adheres to University and unit-level policies and procedures and safeguards University assets.
Optimize / streamline workflows for Future State: process driven technology and work to reduce system and process variability by harmonizing workflows.
Informaticist role on implementations and upgrades: focusing on workflow design, validation testing / user acceptance testing, end user readiness (change management, training, policy, roles) and end user adoption.
When encountering established systems this role will review (document where needed) current state workflows and workstreams, identify opportunities to streamline and harmonize system-wide workflows acting as an advocate for physician’s needs.
Perform analysis of new releases and determine how they will impact clinical workflow; participate or facilitate sessions with end users to prioritize and confirm changes that will be implemented as part of the release.
Collaborate with trainers on system changes and new features to develop documentation and training strategies.
Issue Identification / Analysis and Facilitation to Resolution
Addressing end user problems and challenges with the UChart systems which may include software, hardware, or network difficulties. Documenting and routing these issues to the correct UHIT team and facilitate resolution and communication to stakeholder.
Rounding
Perform periodic rounding to identify clinician issues throughout the health system. Partner with appropriate IT teams to develop and implement an issue resolution plan. This may include opening and tracking IT tickets and working with UChart analysts through resolution.
Travel throughout UHealth System to provide support as determined by any Go Live schedule