Clinical Info Systems Specialist

U.S. Renal Care

12h

About The Position

USRC's greatest strength in being a leader in the dialysis industry is our ability to recognize and celebrate the differences in our diverse workforce. We strongly believe in recruiting top talent and creating a diverse and inclusive work climate and culture at all levels of our organization. A Clinical Information Systems Specialist is responsible for training and developing US Renal Care's software applications.

Requirements

Minimum of 2 years of Clinical Information System software support experience.
Outstanding telephone skills and customer service skills are required.
Ability to work in an organized manner, quickly, and efficiently in a fast-paced environment.
Excellent communication and interpersonal skills with Management and Users.
Travel required up to 50%.
Ability to work independently without supervision.
Advanced analytical skills required; Excel

Responsibilities

Participates in development of testing plans and testing scenarios within EMR system.
Subject matter expert on Clinical Information System(s) and Portal Systems.
Provide User Support and end-user training on Clinical Information System for Physician and Clinical Care Team for ongoing education / new users per US Renal Care policy and procedures.
Provide pre and post Application Implementation support.
Liaison to Clinical Information System(s) vendors.
Work closely with other departments within USRC in development / improve processes
Effective Communication to end users about upgrades and version controls including presenting to large groups.
Able to listen effectively to end users to resolved outstanding issues.
Ability to prioritize working load and make good judgment calls according to the severity of the requests.
Develop and Maintain Training Material as needed.
Actively promotes GUEST customer service standards; develops effective relationships at all levels of the organization.
Participates in team concepts and promote a team effort; performs duties in accordance with company policies and procedures.
Regular and reliable attendance is required for the job.