Info Systems Technician II

SCCU Career • Miramar, FL

1d • $66,650 - $70,583

About The Position

At Space Coast Credit Union (SCCU) , our members are at the heart of everything we do. Since 1951, we’ve been committed to delivering financial services founded on integrity and a people-first philosophy. This position is a 6 month contract-to-hire. As a Info Systems Technician II , you be will be responsible for installs, maintain and repairs computer systems, Cisco phone systems, hardware and computer peripherals at a variety of sites. Why Join SCCU? Member-Focused Mission : Be part of a not-for-profit organization that reinvests in its members. Flexible Schedule Options Career Growth : We prioritize internal promotions and offer on-the-job training.

Requirements

• Level II: 3 to 5 years prior experience in a computer-related technical support position is required
• A two year college degree or specialized course study or equivalent experience is required.

Responsibilities

• Diagnoses and repairs PC hardware; loads and configures PC operating systems and applications from network resources following established procedures to ensure maximum uptime for end users.
• Installs and tests PC hardware and peripherals and demonstrates the correct usage of these items in order to ensure correct hardware operation and user’s understanding.
• Images PC’s, Troubleshoots SCCU software with Team members and engages vendor support if needed.
• Provides second-level support for more complex issues that cannot be resolve by the help desk.
• Develops methods and processes to resolve common problems or limitations of systems in order to ensure timely and adequate follow-up.
• Documents problems and solutions in problem management database to provide a future reference for successful trouble resolution.
• Ability to travel to remote locations to perform repairs and installations of equipment and software in order to meet internal team member’s needs.
• Provides after-hours support as scheduled in order to resolve internal team member’s questions and/or problems.
• Coordinates the installation of and/or installs low voltage wiring through ceilings and walls.
• Terminates low voltage cables for computer or telephone equipment as directed.

Benefits

• Health & Wellness: Medical, dental, and vision insurance, plus an Employee Assistance Program.
• Financial Perks: 401(k) match (5%), HSA match, and SCCU-paid insurance (short/long-term disability, life insurance).
• Education Support: Tuition reimbursement after one year of service.
• Generous Time Off: 20+ days of PTO, birthday PTO, and 11 federal holidays.
• Exclusive Discounts: Lower rates on loans, credit cards, and no fee SCCU accounts!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree