Clinical Improvement Program Specialist Senior
About The Position
The Clinical Improvement Program Specialist is accountable for advancing organizational clinical strategic improvement by providing project leadership and partnering closely with the Clinical Improvement Designer. The role applies project management expertise, process improvement principles, and familiarity with healthcare operations to drive work through the Plan, Execute, and Sustain phases of clinical improvement projects. The specialist applies project management best practices by owning project documentation, collaborating daily with project team members, operational leaders, and key stakeholders, and managing and facilitating meetings. The role also supports organization-wide initiatives, tracks data and key performance indicators, reports progress to leadership, and contributes to the OnPoint Program's efforts to improve equity, experience, quality, safety, and population health.
Requirements
- Bachelor of Science degree in Business, a relevant clinical field, Healthcare Administration, and/or Quality and Safety.
- At least 7 years of project management experience.
- Proven ability to manage all stages of the project management life cycle.
- Proven ability to work in teams with diverse backgrounds and experiences.
- Superior interpersonal management skills and emotional intelligence.
- Experience overseeing large, complex projects in a dynamic healthcare environment and within other healthcare organizations.
- Excellent communication and interpersonal skills, with strong leadership and multitasking abilities.
- Experience managing information systems, clinical initiatives, and process improvement projects.
- Comfort working in a complex matrixed environment.
- PMP or CAPM certification; candidates may be currently pursuing certification.
Nice To Haves
- Lean Six Sigma Green Belt or above.
- Quality Improvement-related certification.
Responsibilities
- Use established Enterprise project management standards, processes, policies, methodologies, and tools to manage timelines, resources, and budgets.
- Collaborate with Clinical Improvement Team members and leaders to advance organization-wide initiatives and improvement work, with accountability for outcomes.
- Assist with data and KPI tracking and report results to leadership to improve initiative performance and reduce clinical variation and utilization.
- Provide project management support across the OnPoint Program's efforts to improve equity, experience, quality, safety, and population health.
- Develop and maintain trusting relationships with key stakeholders to foster collaborative improvement efforts.
- Own project documentation, collaborate with project team members, operational leaders, and key stakeholders, and manage and facilitate meetings.
Benefits
- Medical insurance, including prescription coverage
- Supplemental insurance
- Dental insurance
- Vision insurance
- Life and AD&D insurance
- Short- and long-term disability
- Flexible spending accounts
- Retirement plans
- Tuition assistance
- Voluntary benefits with access to group insurance rates and discounts
- Tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service
- Medical insurance, including prescription coverage, for all colleagues, including those working less than part-time
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What This Job Offers
Job Type
Full-time
Career Level
Senior
