Clinical Implementation Specialist

Knowtex

1d•$110,000 - $180,000•Remote

About The Position

Knowtex.ai is seeking a Clinical Implementation Specialist to drive the scaling of their ambient AI scribe technology across federal and commercial healthcare systems. This role requires a blend of clinical expertise, implementation science, and clinical informatics to onboard new sites and clinicians, deliver training, build a clinical champion network, and lead service recovery efforts. The specialist will act as the clinical voice for users, influencing AI tuning and ensuring documentation is safe, complete, and trustworthy. The position involves close collaboration with the Customer Delivery team, Engineering, and direct interaction with clinicians to bridge the gap between user experience and product functionality.

Requirements

Active clinical license (RN, NP, PA, PharmD, or equivalent) with 5+ years of direct patient care experience.
Understanding of clinical documentation requirements, EHR workflows, and medical decision-making across specialties.
Comfort operating in both federal (VA) and commercial healthcare environments, or a credible plan to ramp into the unfamiliar side.
Understanding of HIPAA, medical-legal documentation standards, and quality requirements.
Experience with implementation science frameworks (RE-AIM, CFIR) or equivalent structured approaches to adoption and change management.
Demonstrated ability to conduct root cause analysis (5 Whys, fishbone, or equivalent) on clinical, workflow, or quality problems.
Direct or adjacent experience with AI/NLP prompt design, prompt evaluation, or clinical documentation improvement technologies.
Comfort working from product analytics and dashboards to identify patterns.
3+ years developing and delivering clinical education or healthcare IT training.
Demonstrated ability to build effective curriculum and measure its impact beyond satisfaction scores.
Experience with virtual training platforms and comfort presenting to groups.
Track record of adapting delivery across specialties and audiences with different technical proficiency.
Exceptional verbal and written communication skills.
Strong collaborator across internal teams, with the credibility to advocate for clinical needs in technical discussions.
Comfortable delivering executive briefings and handling support tickets.
Sound clinical and ethical judgment under time pressure, particularly around patient safety escalation.
Entrepreneurial mindset, comfortable with ambiguity, and willing to take ownership of tasks.
Genuinely mission-driven, motivated by the impact on clinical care.
Inclined to bring people in early and collaborate across teams.

Nice To Haves

Master's degree in Nursing, Health Administration, Public Health, Medical Education, Clinical Informatics, or related field.
Experience with ambient AI, clinical documentation improvement, or speech recognition technologies.
Prior experience in a startup or fast-scaling environment where role boundaries were fluid.
VA clinical experience (staff clinician, clinical educator, or clinical informaticist) and commercial health system experience.
Section 508 accessibility compliance experience.

Responsibilities

Conduct live virtual training sessions for clinicians across various specialties and sectors (federal and commercial).
Present platform updates, training, and support at provider and leadership staff meetings.
Lead virtual office hours and recurring Q&A sessions for just-in-time workflow support.
Onboard and coach new users individually, adapting approaches based on specialty, technical comfort, and sector.
Deliver train-the-trainer sessions to build capacity among Site POCs and Clinical Champions.
Track training metrics (attendance, completion, satisfaction, time-to-activation) and provide feedback for improvement.
Develop and maintain training curriculum, job aids, and educational resources for federal and commercial audiences, including specialty-specific modules.
Continuously update training materials based on product changes, user feedback, and clinical best practices.
Design self-paced and asynchronous resources to scale coaching capacity.
Develop release communications for feature updates and product changes.
Identify, recruit, and develop Clinical Champions to extend adoption support within facilities.
Build and facilitate an active Clinical Champion community of practice for peer learning and problem surfacing.
Develop and execute implementation strategies for new and scaling sites.
Diagnose and lead service recovery for sites experiencing adoption struggles or negative early experiences.
Conduct workflow assessments to identify integration opportunities and barriers, translating findings into site-level plans.
Document recurring failure modes and effective interventions in the implementation playbook.
Build and maintain deep product understanding, including AI generation, prompt/template influence, and model limitations.
Interpret clinician-reported concerns and errors, performing root cause analysis.
Recommend and implement prompt changes grounded in clinical judgment, safety, and quality standards.
Escalate patient safety concerns immediately per protocol.
Partner on the Clinical Quality Scoring Rubric and documentation audit findings.
Work directly with the Technical Product Manager and on-call engineers to resolve live customer issues.
Serve as the clinical voice in product and engineering discussions, translating clinician feedback into actionable problem statements.
Contribute to longer-term product and feature discussions informed by frontline patterns.