Clinical Implementation Manager, Surgical Services

Stepful•New York, NY

1d•$80,000 - $85,000•Hybrid

About The Position

Stepful is a workforce platform that redefines how America's largest health systems build, train, and retain their talent. Since its founding in 2021, Stepful has trained over 32,000 practice-ready healthcare workers. Layering onto its successful direct-to-consumer training, Stepful partners with leading healthcare institutions to address the growing national shortage of healthcare workers. The company aims to improve access to quality healthcare and healthcare career ladders. Stepful's students form talent pipelines for major employers such as NY-Presbyterian, Mt. Sinai, HCA, Providence, CVS, and Walgreens, with partnerships with half of the top 10 health systems in the US. Stepful is backed by Y Combinator, Reach Capital, and AlleyCorp, with a recent $55M Series C led by Oak HC/FT, and was named the #1 EdTech company in the U.S. by TIME for 2025. The company values are: Care first, Learn quickly, Build together, and Own it. This role is for a Clinical Implementation Manager to support the Program Director, Surgical Services in scaling onsite clinical operations for Surgical Technology and Sterile Processing programs. The role involves being a consistent, on-the-ground point of contact for client-side clinical coordinators, preceptors, and students, handling site activation, clinical coordination, student support, and day-to-day client communication. Success is measured by students completing clinical rotations on time and strong relationships with stakeholders. This role requires regular travel to clinical sites (50%+ of the time).

Requirements

Active NBSTSA Certified Surgical Technologist (CST) or NCCT TS-C certification; OR a nurse/OR professional with extensive hands-on operating room experience; OR an associate's or nursing degree with first-assist experience
Comfortable presenting independently to clinical coordinators, preceptors, and client-side hospital staff, building credibility without a long ramp-up
Experience tracking cohort or program progress, flagging at-risk students or sites early, and managing the logistics of an in-person program (skills lab setup, materials, scheduling)
Willingness to travel to clinical sites regularly — 50%+ of the time, with heavier travel during the clinical scrubs phase of each cohort
Comfort operating with real autonomy in a fast-growing organization, building process from an unfinished playbook

Nice To Haves

Experience in EdTech or online/hybrid healthcare training environments
Experience in a healthcare training, apprenticeship, or externship placement environment
Dual certification across both surgical technology and sterile processing

Responsibilities

Travel to clinical sites to lead pre-launch preparation ahead of each skills lab start, confirming logistics, materials, and site readiness with site leadership.
Identify and onboard the client-side clinical coordinator at each new site; lock in preceptor onboarding dates and confirm materials are shipped and ready before students arrive.
Increase travel cadence as cohorts move into clinical scrubs, responding to ad hoc site needs.
Build trusting relationships with students throughout their clinical rotation, serving as a consistent, familiar point of contact.
Support students through clinical remediation when a practice-readiness or professionalism concern arises.
Track cohort progress against the clinical timeline; flag at-risk students early and loop in the Program Director and internal teams.
Serve as the primary point of contact for client-side clinical coordinators and preceptors across sites.
Onboard preceptors directly, or alongside client-side coordinators, through in-person or virtual sessions.
Chase preceptor evaluations to completion, following up individually with preceptors and students who haven't responded.
Own the recurring (biweekly) check-in cadence with on-site coordinators.
Present independently to client-side clinical coordinators, preceptors, and hospital staff, building credibility and trust quickly.
Support hospital-level OR/division director relationships on multi-site accounts, alongside the Program Director.
Exercise judgment on what to resolve directly versus escalate to the Program Director, and how to de-escalate an issue with a client in the moment.
Partner closely with Stepful's Program Director and Customer Success teams so client outreach isn't duplicated across the account.