Clinical Imaging Coordinator

WVU Medicine•Institute, WI

1d•Onsite

About The Position

This role is responsible for the day-to-day operation of the Infinitt/PACs application, including image workflow, troubleshooting, and optimizing its capabilities. The individual will proactively identify opportunities for increased efficiency and throughput in the Ophthalmology clinic related to ancillary and diagnostic equipment and testing. This role involves identifying system solutions to meet functional needs, streamline operations, and ensure patient safety and confidentiality. The Clinical Imaging Coordinator will serve as the liaison between the department and WVUH IT (including Epic Ambulatory Support and PACs teams), WVUH Biomed Engineering, and assist with vendor support as needed. They will work closely with department leadership to ensure proper image data transfer into the Infinitt system and oversee and correct errors in the Infinitt/Epic data transmission process. The position requires developing a strong understanding of ophthalmic equipment operation and performing diagnostic ancillary testing, educating support staff, and maintaining equipment calibration. This role also involves working with vendor support for troubleshooting, setup, and training, as well as managing Epic enhancements, onboarding staff and providers, and resolving workflow/clinical issues in the software. Responsibilities include Epic maintenance such as tech work list upkeep, scheduling/correcting orders, and creating/maintaining provider and department Smart phrases. Additionally, the role requires interdepartmental collaboration with compliance, billing, and legal teams to ensure provider Epic documentation meets current standards.

Requirements

One of the following licenses through the Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO): Certified Ophthalmic Assistant (COA), Certified Ophthalmic Technician (COT), Certified Ophthalmic Medical Technician (COMT)
Five (5) years of Ophthalmology experience
Experience working with systems applications including design, testing, troubleshooting problems and/or training
Ability to handle and maintain confidential information
Ability to work well under high stress
Ability to work independently or cooperatively as a team member
Ability to adapt to various workloads and assignments
Possess good oral and written communication skills
Ability to work with multi-disciplinary groups and facilitate meetings
Ability to prioritize tasks
Ability to work in a fast paced and rapidly changing environment. Must be flexible.

Nice To Haves

Familiarity with PACS and Electronic Health Record (EHR) applications

Responsibilities

Subject matter expert of Infinitt/PACs software.
Responsible for day-to-day operation of the Infinitt/PACs application including image workflow, troubleshooting, and optimizing the Infinitt/PACs software capabilities.
Proactively seek out opportunities for increased efficiency and throughput in the Ophthalmology clinic, as it pertains to ancillary and diagnostic equipment and testing.
Identify systems solutions to meet functional needs, streamline operations, and ensure patient safety and confidentiality.
Serve as the liaison between the department and WVUH IT, including Epic Ambulatory Support and PACs teams, WVUH Biomed Engineering, and assist where necessary with vendor support personal.
Work closely with department leadership to ensure proper operation of image data transfer into the Infinitt system and oversee and correct errors in the Infinitt/Epic data transmission process.
Develop a strong understanding of how to operate ophthalmic equipment and perform all diagnostic ancillary testing.
Offer education to support staff.
Maintain weekly/monthly/yearly calibration of equipment, (including GTM and Tonopens).
Work with vendor support personnel when necessary for troubleshooting, equipment set up, follow up support, training and other related activities.
Manage Epic enhancements, onboarding staff and providers, maintaining connection with WVUH IT to troubleshoot and resolve workflow/clinical issues in the software.
Perform Epic maintenance, including but not limited to, tech work list upkeep, scheduling/correcting erroneously entered orders, and creating and maintaining provider and department Smart phrases.
Work interdepartmentally with compliance, billing, legal, etc. to ensure provider Epic documentation is following current standards and practices.
Maintains a thorough understanding of supported applications, related interfaces and ongoing upgrades and enhancements.
Aids in problem identification and resolution of daily production problems in a timely manner as defined by department Policy.
Investigates vendor application packages and participates in system selections.
Manages projects assigned by leadership.
Provides training instruction for all department used ancillary testing equipment, including but not limited to Biometry devices, Perimetry devices, Ophthalmic photography equipment, Anterior segment equipment, as well as new or enhanced software releases or modifications.
Monitors current application performance and makes recommendations to leadership.
Works with Biomed to ensure annual performance maintenance is performed on all ancillary testing equipment and clinical equipment.
Performs all weekly/monthly/yearly calibration and maintenance cleaning of clinical devices and equipment.
Works closely with WVUH IT to set up new devices and equipment and to troubleshoot networking and other IT related issues.