Clinical Hub Lead

BrightSpring Health Services•Louisville, KY

2d•Remote

About The Position

Our Company PharMerica Overview Join our PharMerica team! PharMerica is a closed-door pharmacy where you can focus on fulfilling the pharmaceutical needs of our long-term care and senior living clients. We offer a non-retail pharmacy environment. Our organization is in high growth mode, which means advancement opportunities for individuals who are looking for career progression! Remote: May reside anywhere with the Continental USA. No matter what time zone in which you reside, you must be able to work Central Time Zone hours Schedule: Monday - Friday 11am - 7:30pm CENTRAL Time Zone Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide. If your passion is service excellence and top-quality care come join our team and apply today! About our Line of Business PharMerica, an affiliate of BrightSpring Health Services, delivers personalized pharmacy care through dedicated local teams, serving health care providers such as skilled nursing facilities, senior living communities, and hospitals. We also cater to individuals with behavioral needs, infusion therapy needs, seniors receiving in-home care, and patients with cancer. Operating long-term care, home infusion, and specialty pharmacies across the nation, we combine the personal touch of a neighborhood pharmacy with the resources of a national network. Our comprehensive solutions, backed by industry-leading technology and regulatory expertise, ensure accurate medication access, cost control, and compliance with best-in-class clinical standards. We are committed to enhancing resident health, reducing staff burdens, and supporting our clients' success. For more information, visit www.pharmerica.com. Follow us on Facebook, Twitter, and LinkedIn.

Requirements

Associate degree
Two plus years in a Call Center environment
Interpersonal skills
oral and written communication
teamwork
ethics
organizational support
judgment
planning
professionalism
adaptability
initiative

Nice To Haves

Bachelor’s Degree

Responsibilities

Sets goals for/with team
Creates action plans to reach goals
Utilizes planning tools such as “To Do” lists and Outlook tools to stay on task
Delegates appropriately
Prepares reports and analyzes metrics
Posts stats on white boards
Monitors volumes for the pend queue, RX Allow, fax to Prescription Drug Plan, groups to ensure timely processing of all forms relating to prior authorizations and consults with Manager/Director
Implements/deploys operational enhancements to optimize team performance, and to increase team productivity and performance
Maximizes utilization of resources across the team
Embrace a positive leadership style that promotes teaming, strategy and synergy
Performs other tasks as assigned