Clinical Hlth IT App, Lead

UT Health San Antonio•San Antonio, TX

13h

About The Position

Under little or no supervision, this position is responsible for being the lead support resource within the Epic Program/identified application(s)/module(s) of Epic. This position is for individuals who thrive in a fast-paced, agile environment, which means being able to change direction quickly, multitask, and demonstrate a passion and eagerness to learn new technologies. The Clinical Health IT Application Lead will collaborate with and provide expert-level support to their counterparts from other applications to successfully meet the development and implementation objectives for assigned Epic applications. Effectively manages, delegates, competing and changing priorities. Serves as project lead for key initiatives, including performing project management duties, as assigned. Develops, documents, and adheres to the internal procedures that will be used in conjunction with related applications and systems. Interacts professionally with leadership, faculty, staff, and vendors.

Requirements

Advanced knowledge of Microsoft Office (Word, Excel, and Outlook)
Ability to read and follow complex instructions, and to analyze and diagnose problems
Bachelor's Degree degree in computer science, business, or related field is required.
A minimum of 6 years of directly related Epic experience including in-depth knowledge of software development/build life cycles.

Nice To Haves

Epic Certified in Ambulatory and/or Inpatient, Beacon required within one year of hire date.

Responsibilities

Promoting weekly assignments, including strategy deployment, related to Epic build/issue resolution.
Communicates with leadership about project milestones, policies, and decisions.
Communicates priorities and expectations to the team.
Creates a learning environment, including orienting new staff in conjunction with Director.
Creates opportunities for employees to develop their skills and abilities.
Continues own education to strengthen knowledge and meet current and future goals
Leads daily and/or weekly huddles.
Communicates effectively
Models open, clear, and consistent communication.
Lead team's response to all communications while working with Technical Communications Coordinator for external communication.
Leads by example.
Demonstrates effective listening – listens to understand.
Demonstrates expertise and builds commitment.
Ensures employees understand their role and responsibilities in building and issue resolution in achieving organizational success.
Produces knowledge articles, architecture documents, and strategic plans as needed to guide the technical strategy of the department.
Holds others accountable to utilizing and keeping that documentation up to date within their content area.
Accountable for maintaining system integrity.
Performs analysis and troubleshooting to resolve complex incidents not resolved by the user or tier I support.
Create a culture of continuous improvement
Delegates and balances responsibility according to the individuals' skills, knowledge, and abilities.
Provides team member performance documentation to Manager.
Mentors and assists staff to grow in application and workflow knowledge.
Uses performance improvement tools and processes to improve quality.
Leads measurable continuous improvement efforts, projects, and operational activities.
Use the enterprise project management tools to fully track projects and resourcing and hold team accountable for use and updates.
Encourages employees to understand and meet or exceed customer expectations.
Resolves customer complaints immediately.
Works collaboratively across the organization - considers the impact of decisions and actions on other departments.
Performs all other duties as assigned.