Clinical Front Desk Receptionist

ONE Health Ohio • Youngstown, OH

2d • Onsite

About The Position

Join Our Team as a Front Desk Receptionist! Why Work With Us? At One Health Ohio, we believe in fostering a positive work environment that prioritizes our team and our patients. Enjoy competitive benefits and a supportive workplace where your contributions truly matter!

Requirements

• Ability to maintain confidentiality
• Present a positive and professional attitude
• Planning and organizational skills
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Ability to identify problems and to propose feasible solutions
• Ability to maintain accurate records
• Ability to enter and maintain data in various company software programs.
• Knowledge of company’s policies and procedures.
• Knowledge of modern office equipment, troubleshooting, practices, and procedures.
• Interpersonal/human relations skills
• Proficient telephone skills
• Time Management
• Attention to detail
• High school diploma or equivalent
• CPR or ability to obtain

Nice To Haves

• Previous medical office or receptionist experience preferred
• Familiarity with insurance information verification
• Sliding fee scale competency

Responsibilities

• Greet and check in patients in a friendly and professional manner.
• Handle all calls in a timely and professional manner.
• Maintain accurate patient records in the EHR by obtaining, recording, and updating personal and financial information.
• Completing new patient profiles.
• Verify insurance and collect co-pays.
• Inform patients of ONE Health Ohio’s policies and procedures regarding billing, payment of fees, sliding fee schedules, and payment options.
• Handle patient intake forms and documentation.
• Optimize patients’ satisfaction, provider time, and treatment room utilization by maintaining the computerized appointment calendar.
• Set up follow-up appointments and providing the patient their patient plans.
• Reconcile the nightly deposit as per policy.
• Maintain a safe and clean working environment by complying with procedures, rules, and regulations; adhering to infection-control policies and protocols.
• Other duties as assigned

Benefits

• PTO and Paid Holidays
• No nights or weekends!
• Optional Medical, dental and vision plans
• 401(k) retirement plan
• Company-paid life insurance with/AD&D benefit
• Company-paid long-term disability plan
• Optional life insurance and short-term disability plan
• Optional Critical Illness Plan
• Optional Accident Insurance Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED