Clinical Field Specialist
About The Position
The Clinical Field Specialist at Inogen plays a vital role in ensuring that patients receive equipment tailored to their clinical needs through remote or in-person assessments. This position involves instructing patients on the proper use and maintenance of Inogen-supplied equipment, addressing basic service inquiries, delivering, and setting up equipment, conducting remote or in-person service calls, and coordinating equipment returns. The role is primarily remote, with a focus on delivering exceptional patient care and maintaining high professional standards. The Clinical Field Specialist must be able to travel within a 90-mile radius of their assigned location to perform in-person duties.
Requirements
- Associate’s degree in Healthcare, Nursing, Respiratory Therapy, or a related field (required)
- Licensed or Registered Respiratory Therapist or Registered Nurse (required)
- Minimum of 3 years’ experience in clinical services or the home medical equipment industry (oxygen therapy or respiratory).
- A combination of training, education, and experience equivalent to the qualifications listed above may be considered.
- Proficiency in Microsoft Office (required).
Nice To Haves
- Bachelor’s degree preferred.
Responsibilities
- Perform equipment setup for patients, remotely via telephone or through in-home visits.
- Execute service calls (remote or in-person) and document activities and outcomes promptly.
- Maintain an up-to-date calendar reflecting availability for patient appointments.
- Interact professionally with patients, family members/caregivers, medical staff, and Inogen colleagues.
- Serve as a clinical resource to support the completion of clinical appointments.
- Adhere to regular and punctual attendance.
- Comply with all company policies and procedures.
- Perform additional duties as assigned to support Inogen’s mission.
- Travel within a 90-mile radius of the assigned location to conduct in-person patient visits and service calls.
- Delivery Locations include but are not limited to Patient’s Home, Hospitals, and Rebab Facilities/Skilled Nursing Facilities.
- Flexibility to accommodate deliveries based upon the needs of the business (evenings, weekends, and holidays).
- Assist with overnight oximetry testing orders.
- Facilitate Credit Card Payment Authorization through Company Approved Process.
Benefits
- The base salary for this position is expected to be between $31.00 and $36.00 hourly.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
