Clinical Engineer Associate

Heidi•San Francisco, CA

35d•Onsite

About The Position

As a Clinical Engineer Associate, you’ll be the person who makes Heidi actually work in the real world. Serving as the technical counterpart to the Applied AI Managers, you’ll work to translate customer business needs into agentic solutions helping customers realize what's possible with our platform. You'll own the full technical lifecycle from first deployment through to a thriving, self-sufficient customer: building custom clinical and operational workflows, debugging production issues, and becoming a trusted technical partner to the clinicians and operational teams you work with.

Requirements

3+ years in an implementation engineering, or customer-facing technical role - ideally in SaaS, healthtech, or enterprise software.
Comfortable owning ambiguous, high-stakes problems end-to-end without a playbook.
Sharp communicator - you can explain a complex integration failure to a CTO and a head nurse in the same breath.
Experience working embedded with enterprise customers or health systems is a strong plus.

Responsibilities

Work directly with clinical and operational stakeholders to design and build custom workflows that fit how care is actually delivered.
Be the escalation point for complex agentic issues — diagnosing problems, coordinating with engineering, and closing the loop with the customer.
Lead demos, technical discussions, and solution architecture for clinical AI workflows
Define what success looks like for each deployed workflow, then build the evaluations that prove it
Visit the clinics and hospitals we work with, so you understand the teams we're building for firsthand
Own the margin trade-offs on when to build, customise or roll out existing knowledge flows
Run the safety audits and recommend constant eval refinements