Clinical Engagement Coordinator - Jack Ryan Residence

Bowery Residents' Committee • New York, NY

11d • Onsite

About The Position

The Clinical Engagement Coordinator will provide the best daily support and interventions to persons experiencing a range of behaviors and symptoms. This role participates in a multi-disciplinary team comprised of medical, clinical, and direct support professionals. The position focuses on engaging individuals in a client-centered approach, addressing the varied needs of individuals experiencing homelessness, and supporting clients adjusting to the facility setting. This includes providing orientation for new clients, setting expectations, and discussing available resources. The role also involves individual follow-up, assisting in the supervision of frontline operations and case management staff, and ensuring the safety of persons served during critical moments through verbal de-escalation. Additionally, the coordinator will provide ongoing training for staff in de-escalation techniques and crisis intervention modalities, utilize Motivational Interviewing, work with clinical teams on referrals, and apply trauma-informed and recovery-based principles. The role also includes conducting in-service workshops and creating/maintaining QA procedures.

Requirements

• High School Diploma or equivalent and a minimum of three years direct experience working with individuals experiencing homelessness, mental illness and substance abuse issues required.
• Must have the ability to work in a high stress/ high volume environment, while maintaining open communications with the team.
• Proficiency computer literacy required.
• CPR training certification or ability to complete CPR certification training.

Nice To Haves

• A Bachelor’s degree preferred.
• Knowledge of Motivational Interviewing, conflict resolution and/or other related best practices preferred.
• Bilingual abilities a plus.

Responsibilities

• Provide effective and evidence-based daily support and interventions to persons experiencing a range of behaviors and symptoms.
• Commitment to engaging individuals in a client-centered approach while providing services to address the varied needs of individuals experiencing homelessness.
• Provide support to clients adjusting to the facility setting, including providing orientation for new clients, setting expectations and discussing available resources.
• Provide individual follow-up as needed.
• Assist in providing supervisory oversite of frontline operations and case management staff.
• Directly assist in ensuring the safety of persons served during critical moments by using verbal de-escalation as a first and primary course of action prior to involving outside legal authorities.
• Provide ongoing training for clinical, operations and security staff in de-escalation techniques and other client engagement and crisis intervention modalities. Attend train the trainer courses when needed.
• Use Motivational Interviewing to engage and motivate clients to participate in services and activities, and to address client behavioral concerns both in and outside the facility.
• Work with clinical teams to assist with making referrals to services for clients.
• Utilize trauma-informed and recovery-based training, principles, and approaches to create an inspiring care environment. Manage conflict or challenging behaviors using effective conflict resolution skills with self-awareness while emphasizing client autonomy and safety.
• Conduct in-service workshops on related topics to staff, such as, conflict resolution, assessments and client engagement and safety.
• Create and maintain QA procedures.
• Related duties as assigned.

Benefits

• Health insurance
• Paid sick time
• Competitive health and dental plans, with coverage is available for your spouse, domestic partner, and dependents.
• A minimum of 3 weeks paid vacation, 12 paid holidays, and additional paid sick and personal time.
• A 403(b) pension plan with a matching benefit paid by BRC.
• Tuition assistance and many training opportunities for career development.
• Flexible spending accounts (FSAs) are available so employees can set aside pre-tax dollars for healthcare, transit and childcare.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED