Clinical EHR Support Analyst

Great Plains Tribal Leaders Health • Rapid City, SD

1d • Onsite

About The Position

The Clinical Application Coordinator (Clinical ESA) serves as the primary liaison between clinical operations and Epic application teams to ensure system design, configuration, and optimization support safe, effective, and efficient patient care. This position partners closely with physicians, advanced practice providers, nursing staff, pharmacy, dental, behavioral health, and operational leaders to evaluate workflows, coordinate system improvements, and support governance decisions. The Clinical ESA plays a critical role in EHR implementation, optimization, content validation, clinical decision support, and ongoing enhancement efforts by translating clinical needs into technology solutions that improve user experience, quality outcomes, and operational performance.

Requirements

• Associate or bachelor’s degree in nursing, Health Sciences, Health Informatics, Healthcare Administration, Public Health, Pharmacy, Behavioral Health, or a related healthcare field required.
• Minimum of three (3) years of experience in healthcare operations, clinical practice, health informatics, quality improvement, healthcare technology, or workflow improvement.
• Individuals must have applicable education or experience applying a body of standardized rules, procedures, or operations to perform the full range of standard clerical assignments and resolve recurring problems or to operate and adjust varied equipment for purposes such as performing numerous standardized tests or operations.

Nice To Haves

• Bachelor's degree preferred.
• Experience supporting clinical workflows, EHR optimization, workflow redesign, or healthcare technology initiatives preferred.
• Experience with Epic, OCHIN Epic, or other electronic health record systems strongly preferred.
• Experience participating in clinical governance, operational improvement, or implementation projects preferred.
• Registered Nurse (RN)
• Licensed Practical Nurse (LPN)
• Pharmacist
• Physician
• Advanced Practice Provider
• Behavioral Health Professional
• Allied Health Professional
• Respiratory Therapist

Responsibilities

• Analyzes clinical and operational workflows across provider, nursing, pharmacy, dental, behavioral health, and related service areas to identify opportunities for improvement, standardization, and optimization.
• Partners with clinical stakeholders to assess workflow challenges and recommend technology-enabled solutions that improve efficiency, quality, patient safety, and user satisfaction.
• Coordinates clinical optimization initiatives by gathering feedback, evaluating operational impacts, facilitating discussions, and supporting implementation of approved improvements.
• Supports governance decisions by presenting workflow considerations, end-user feedback, operational impacts, and recommended solutions.
• Performs workflow assessments and gap analyses to ensure Epic functionality aligns with organizational goals, regulatory requirements, and best practices.
• Reviews, tests, validates, and supports approval of clinical system content, configuration, decision support tools, documentation workflows, order sets, protocols, and Smart Tools.
• Collaborates with Epic application teams and analysts to communicate clinical requirements, review proposed solutions, and support system configuration and deployment readiness.
• Serves as a liaison between clinical end users and application teams to facilitate communication, issue resolution, enhancement requests, and workflow support.
• Engages physicians, advanced practice providers, nurses, pharmacists, dental providers, behavioral health professionals, and operational leaders to improve system usability and workflow performance.
• Supports provider adoption and change management by communicating workflow changes, system enhancements, and best practice recommendations.
• Participates in EHR implementation, optimization, upgrades, stabilization, go-live activities, testing, workflow validation, and user acceptance processes.
• Tracks enhancement requests, adoption, utilization, and workflow performance measures to identify additional support or optimization needs.

Benefits

• Native American/American Indian Preference in hiring will be applied as defined in title 25 usc 44-46 &474.
• Employment is contingent upon the outcome of all required criminal background checks and pre-employment drug screen.
• Compliance with our Employee Health Procedure is a condition of employment. You are required to agree that you will comply with all job-related employee health screening and immunizations prior to your first day of employment.
• Jobs require that you have documentation that you have completed the following immunizations prior to your first day of employment: MMR (Measles, Mumps and Rubella, Varicella (Chicken Pox), Hepatitis B, Influenza, T-dap (Tetanus - Diphtheria - Pertussis), and COVID-19 vaccination is required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree