Epic EHR Support Analyst

WELLSPACE HEALTH•Sacramento, CA

2d•$95,680 - $108,500•Onsite

About The Position

WellSpace's mission is "achieving regional health through high quality comprehensive care." We believe that everyone deserves to be seen, no matter who you are, where you come from, where you work or what place you call home. At WellSpace, we see you! We are driven to serve the whole person through comprehensive, integrated care, spanning medical, dental, behavioral health, and supportive services across the region. We do this by building a team of exceptional colleagues who are dedicated to our mission and becoming part of the communities we serve. As the region's largest Community Health System, WellSpace utilizes a Confluence Model to integrate an internal network of healthcare modalities, including Federally Qualified Health Centers (FQHC), Certified Community Behavioral Health Center (CCBHC), Drug Medi-Cal and Specialty Mental Health programs, California's second largest 988 Suicide and Crisis Lifeline Center, an independent Risk Bearing Organization (WellSpace Nexus), and more into a seamless confluence of care. To ensure the highest quality of care, WellSpace is accredited by the Joint Commission for Ambulatory Care, Behavioral Health and as a CCBHC. Further, it is certified by the Joint Commission as a Primary Care Medical Home and a Behavioral Health Home. WellSpace's crisis programs are accredited by the American Association of Suicidology and the International Council for Helplines. The EHR Support Analyst (ESA) reports to the Epic Program Director and through extensive collaboration with various stakeholders in multiple clinical departments, will have a crucial role in the support of the Epic EHR, a new electronic medical/health record (EHR) system to be used by over 800 users at WellSpace Health. This role will work as a liaison between OCHIN and WellSpace Health. The ESA will connect system functionality to WellSpace Health’s operational needs and success metrics.

Requirements

Bachelor’s degree in healthcare administration, business administration, public administration, IT, health informatics, or a similar field or relevant experience.
Epic Certifications in Clinical (Ambulatory/Acute) or PM (Prelude, Cadence, Resolute HB and PB, Grand Central).
Minimum of three (3) years of Epic experience in a similar or relevant role in safety net organizations required.
Strong understanding of health center operations and workflows.
Demonstrated solution-focused orientation with a strong understanding of change management principles.
Strong leadership skills required to mentor, train, and onboard staff.
Excellent writing skills for correspondence, summary and progress reports, editing.
Ability to work professionally and collaboratively with all levels of leadership.
Ability to multi-task and organize priorities, work autonomously, establish timelines, coordinate multiple tasks, events, and project timelines.
Must have demonstrated ability to meet deadlines.
Proficient in MS Office (excel, word, PPT) and webinar applications.
Solid experience working with diverse communities in a non-profit or healthcare setting.
Possess excellent problem-solving skills.
Excels at role modeling customer service skills with a focus on the customer.
Committed to improving quality and service and maintains a spirit of cooperation and respect.
Take initiative to enhance knowledge.
Knowledge of applicable data privacy practices and laws; maintain confidentiality regarding privileged proprietary, administrative, technical, and clinical information according to HIPAA and quality of care standards; ensure system security to meet data confidentiality requirements.
Efficient time management skills, with the ability to meet deadlines and organizational needs.
Strong administrative skills with attention to detail.
Demonstrated ability to initiate and complete work without direct supervision.
Requires ability to work effectively under pressure.
Adherence to infection control procedures, including but not limited to, standard precautions of temperature monitoring, hand washing, symptom self-monitoring, masking and social distancing.
Assist and support the Center/Department/Program to meet standards of High Reliability.
May be required to travel locally.

Nice To Haves

Five (5) Years of applicable experience is desired.
The successful completion of any OCHIN Workforce + ESA internships is also acceptable.
Experience with training users in groups and individuals preferred.
Experience preferred in Electronic Health Records systems and training of Providers and clinical staff support in these systems and other/ clinical support functions.
Demonstrated experience with training, implementation, and rollout of healthcare software applications.
Knowledge of primary care clinic workflow and/or other healthcare experience, preferred.
Ability to interact with project team members to understand requirements, develop methodology, deploy best practices, and execute deliverables.
Proven interpersonal communication skills; ability to communicate clearly to facilitate the understanding of issues involving technical matters to persons not well-versed in technology and information systems.
Excellent written and verbal communication skills are required.

Responsibilities

With guidance from the Epic Program Director, will participate and take an active role in Epic EHR Support including the management, development, and implementation of the system while also managing system maintenance, software upgrades, end-user support, troubleshoot and problem solve issues.
Serve as a key member of the EHR Support team team, including handling the project’s overall success, monitoring deliverables, and meeting requirements and deadlines for the roll of Epic to all clinical staff on time.
Maintain up-to-date knowledge of Epic as needed to support the implementation and maintenance of Epic
Plan, coordinate, facilitate, and evaluate learning sessions/trainings, including curriculum design, agenda setting, and trainer identification.
Observe, evaluate, and develop support plans
Collaborate closely with providers and end-users to understand their operational needs and workflows, serving as a key liaison between stakeholders and the Epic Electronic Health Record (EHR) system.
Analyze and interpret business requirements from providers and end-users, translating them into effective and efficient Epic EHR configurations to enhance usability and functionality.
Develop and implement strategies for optimizing Epic workflows, ensuring seamless integration of system capabilities with the specific needs and goals of our staff.
Deliver coaching sessions via multiple modalities, one-on-one, group setting, virtually and by phone.
Serve as a resource for health professionals/customers on key content areas.
Coordinate changes/workflows with the training team to deliver trainings or re-trainings as appropriate.
Assist in the coordination of consultations, including planning meeting logistics, communicating, preparing content for meetings, and coordinating follow-up.
Serve as a vital piece in building and fostering positive relations within the team and organizations.
Monitor and disseminate required Key Performance Indicator data/reports, both internally and externally.
Assist in the development of methods to assess program strengths and identify areas of improvement.
Manage and monitor assigned communication tools (Jira, email, SharePoint site, and Ella forums)
Implement and manage changes and interventions to ensure program goals are met in areas including customer satisfaction, safety, quality, and team member performance.
Complete Continuum UAT for all releases.
Responsible for Epic regular and ad-hoc upgrades.
Provide end-user support and troubleshoot issues with Epic.
Ensure adherence to privacy, security, regulatory compliance, and accreditation standards.
Establish guidelines for documentation of business processes.
Other duties as assigned.