Clinical Education Specialist

GE HealthCare

1d•Hybrid

About The Position

The Clinical Education Specialist schedules and implements customer training and education for internal and external customers and serves as a consultant and technical expert on new and unique features of GE HealthCare ultrasound products, including BK Fusion and other ultrasound platforms. The role provides clinical and technical support to customers and sales teams, supports product demonstrations and customer events, and helps improve customer satisfaction and product utilization. This is a hybrid role combining work from a dedicated home office with travel to customer sites in the assigned region. The successful candidate must reside in the greater Charlotte, North Carolina area, with reasonable proximity to a major airport. Travel may reach 80%, averaging up to three overnight stays per week, and includes weekend travel as needed. National sales meetings and trade shows in the United States and Canada are also expected. The role includes a company vehicle and relocation assistance. Compensation depends on experience and geographical location.

Requirements

Bachelor’s degree and at least 2 years of experience in a healthcare environment, or an associate degree and at least 4 years of experience in a healthcare environment.
Must reside in the greater Charlotte, North Carolina region, with reasonable proximity to a major airport.
Registered Diagnostic Medical Sonographer (RDMS) or Registered Vascular Technologist (RVT) credential.
At least 3 years of related urology, surgical, point-of-care, or colorectal ultrasound experience.
Knowledge of one or more of the following: cross-sectional anatomy, ultrasound anatomy, physiology, pathology, and diagnostic ultrasound safety.
Skill in 2D, 3D, Doppler, and color-flow imaging to demonstrate clinical scanning proficiency on products and platforms.
Ability to work from home in a dedicated, distraction-free office with a high-speed internet connection.
Ability to lift and move up to 30 pounds and push and pull wheeled ultrasound equipment without assistance.
Ability to travel up to 80% within the assigned region, including an average of up to three overnight stays per week and weekends as needed.
Legal authorization to work in the United States; employment visa sponsorship is not available.
Computer proficiency with Microsoft Office Suite products.
Completion of company annual training modules.

Nice To Haves

Ability to work independently while collaborating with and supporting cross-functional teams, internal and external customers, and global counterparts.
Ability to manage and resolve conflict, communicate issues, and propose solutions as part of a solution-based sales process.
Ability to identify opportunities for improvement and take action to improve.
Team orientation and a customer-satisfaction mindset.
Ability to multitask and manage multiple priorities.

Responsibilities

Provide technical and clinical leadership during the sales process by demonstrating product features, potential uses, capabilities, and benefits to customers.
Provide input on customer needs in new and existing markets and participate in market development activities.
Develop, coordinate, and deliver customer training on product applications and equipment use; monitor customer installations to improve satisfaction and maintain relationships.
Prepare site visit and demonstration reports and provide regular feedback about customer satisfaction and product needs.
Provide clinical and technical expertise at regional and national customer events; support trade shows, conferences, society meetings, customer-sponsored programs, and other events with demonstrations, promotions, and training.
Participate in company-sponsored ultrasound programs, including clinical trials, validation programs, research events, and education events.
Mentor field team members by providing clinical, technical, and professional guidance.
Use market and product knowledge to help the sales team develop sales, marketing, and customer service strategies.
Coordinate with clinical education, service, marketing, and sales teams to align applications activities with sales needs and business objectives; share best practices and help assimilate new hires.
Submit and update demonstration, schedule, and site visit information; submit statistics, reports, forms, and expense information in a timely manner.
Assist with system software enhancements, upgrades, and updates as needed.
Improve customer satisfaction through continuing education on optimizing customer equipment utilization.