Clinical DME Data Coordinator: Sleep Center

Hoag • Newport Beach, CA

4d • $25 - $39 • Onsite

About The Position

The Clinical DME Data Coordinator provides a wide range of support for the sleep department DME team by collecting data, conducting insurance verification and collaborating with DME sleep technologist and all team members on priorities identified by the department leadership. Using appropriate tools and internal/external databases, documents relevant performance metrics and resolves data discrepancies, helps call and coordinate with patients and DME suppliers.

Requirements

• Collecting data
• Conducting insurance verification
• Collaborating with DME sleep technologist and all team members on priorities identified by the department leadership
• Using appropriate tools and internal/external databases
• Documents relevant performance metrics
• Resolves data discrepancies
• Helps call and coordinate with patients and DME suppliers
• Validating prescriptions
• Reviewing sleep study results for DME qualification
• Ensuring proper coding and documentation for billing
• Communicates proactively with patients to explain therapy requirements, DME processes, equipment expectations, and next steps to support initiation of PAP therapy and long-term adherence
• Serves as a key point of contact for internal and contracted DME suppliers to troubleshoot delays, resolve missing documentation, expedite urgent orders, and coordinate post setup follow up

Nice To Haves

• EPIC documentation

Responsibilities

• Functions as a liaison between DME suppliers and patients.
• Coordinates end to end DME workflows for PAP, oxygen, and related sleep therapy equipment.
• Ensure the timely processing of DME orders.
• Audits and reviews accuracy of documentation.
• Documents in EPIC all patient encounters and encounters with DME companies.
• Monitors patient compliance within Medicare guidelines and other payer requirements.
• Monitors PAP compliance data, downloads patient therapy reports, and prepares summaries for providers and DME technologists to support clinical decision making.
• Collects clinical and qualitative data, provides baseline metrics and continual measurements for quality improvement.
• Develops dashboards and routine reports tracking for turnaround times, authorization rates, setup success rates, return to clinic outcomes, and patient adherence metrics.
• Assists in the creation, refinement, and maintenance of metric tracking tools for DME performance, throughput, patient engagement, and financial indicators.
• Identifies trends in patient compliance and DME utilization to support continuous improvement initiatives and provider education.
• Identifies and benchmarks relevant performance metrics and resolves data discrepancies.
• Supports the SURFS application in operational functions, regulatory requirements, efficiency, and quality to improve safety.
• Validating prescriptions, reviewing sleep study results for DME qualification, and ensuring proper coding and documentation for billing.
• Communicates proactively with patients to explain therapy requirements, DME processes, equipment expectations, and next steps to support initiation of PAP therapy and long-term adherence.
• Serves as a key point of contact for internal and contracted DME suppliers to troubleshoot delays, resolve missing documentation, expedite urgent orders, and coordinate post setup follow up.
• Other related duties as assigned.

Benefits

• Hoag offers a comprehensive blend of health care services including six institutes providing specialized care in the areas of cancer, heart and vascular, neurosciences, women's health, orthopedics, and digestive health through our institutes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed