Clinical Director - Partnership Comprehensive Care Practice

Drexel University•Philadelphia, PA

1d•Onsite

About The Position

The Clinical Director of the Partnership Comprehensive Care Program (PCCP) Outpatient Clinic serves an essential role as part of a multidisciplinary team which provides care for adult patients living with HIV. This individual’s primary role is oversight of the daily clinical function of the Partnership and supervising the team of ancillary staff. The Clinical Director delivers direction and leadership to ensure PCCP provides excellent patient care and promotes a positive work environment. The Clinical Director will also provide direct nursing care when needed. Finally, this individual works closely with the Medical Director and Director of Continuous Quality Improvement. The Clinical Director will identify opportunities to increase quality, safety, effectiveness, and efficiency, and develop indicators to measure, evaluate, and improve care for patients at PCCP. This position is grant-funded; employment is contingent upon the continued availability of those funds.

Requirements

Minimum of a Bachelor's Degree in Nursing or the equivalent combination of education and work experience.
Minimum of 5 years of experience
PA Nursing license that must be maintained while in this role.
At least 5 years of robust clinical experience and at least 3 years of management experience with direct supervision of staff are required.
A demonstrated ability to provide consistent quality patient care with a keen eye for detail, organizational skills and effective time management.
Experience instructing clinical support employees on proper patient care procedures
Hands-on experience in quality improvement initiatives.
Strong leadership, interpersonal, communication and critical thinking skills are essential.
Knowledge of and experience supporting diverse patient backgrounds.
Commitment to learning and delivery of trauma-informed care is essential.
Comfort with electronic medical record systems, and proficiency with standard computer systems, including Microsoft Office and Zoom are required.
Ability to work closely with IT to troubleshoot problems and optimize documentation and workflows.
Must be able to stand at least 25% of the day and walk within and between buildings.

Nice To Haves

Experience caring for underserved communities and/or people living with HIV much preferred.
Master's Degree is preferred

Responsibilities

Creates and implements nursing policies and procedures to foster a positive and organized work environment while planning, prioritizing, and assigning healthcare tasks to clinical support team members.
Trains nursing staff and ensures competency of triage, treatment, and documentation.
Supports ancillary staff in maintaining provision of quality and safe patient care.
Provides direct nursing care to patients on an as needed basis, including triage and treatment.
Partners with the Medical Director to communicate, enforce, and monitor compliance with safety, infection control, regulatory (including OSHA), and University standards, including oversight of emergency preparedness and key safety programs to ensure staff adherence to all policies and procedures.
Enforces Clinic responses to emergencies.
Oversees the daily clinical operations of the Clinic including staffing needs and clinic flow.
Provides direct supervision of ancillary clinical staff including nurses, pharmacist, nutritionist, lab and/or office manager.
Develops and leads clinical workflow development and changes in collaboration with representatives of the Partnership team. Together with the Medical Director and Administrator, recruits, hires, and orients new clinical employees.
Determines and demonstrates effective communication methods for staff and providers, and addresses concerns in a timely manner.
Troubleshoots clinical issues regarding the electronic medical record system as well as other workflow challenges. Interfaces with Drexel teams including Human Resources, Risk Management, Compliance, and IT.
Carries out the mission of the Clinic, helps develop goals and performance standards in agreement with funding regulations, and communicates to staff based on the Clinic and University’s organization policies, procedures and systems.
Ensures that patient care needs are being met, that the patient experience is a positive one, and addresses patient concerns in a timely manner.
Serves on relevant task forces and committees.
Demonstrates the following leadership skills: critical thinking, conflict management, negotiation, and personnel development.
In collaboration with the Medical Director, Director of CQI, and the Data Team, leads the organization, monitoring, prioritization, planning and implementation of continuous quality improvement initiatives using the Plan, Do, Study, Act process.
Works to improve patient care, safety, and outcomes, and contributes to corrective action plans.
Encourages providers and staff to develop CQI projects and to work as a team.
Ensures inclusion of representatives from all disciplines as well as clients.
Informs Medical Director on needed updates to policies and procedures based on quality improvement work.