Clinical Director

Women's Lunch Place•Boston, MA

12h•Onsite

About The Position

The Clinical Director provides system wide clinical leadership and integration across shelter operations, clinical services, case management, and programming. This role is responsible for ensuring evidence-based clinical modalities for vulnerable populations are consistently embedded across all programs while supporting ethical practice, continuity of care, staff development, and sustainable partnerships. The Clinical Director does not function as a primary guest clinician. Instead, this role serves as a senior clinical leader who holds structure, oversight, and alignment across the system, supports and supervises clinical leadership, and ensures that clinical and transition services operate cohesively within the shelter environment. This position provides consultation and higher-level clinical guidance during complex, high-risk, or ethically sensitive situations. The Clinical Director leads by example, maintaining high standards for documentation and compliance, and is comfortable engaging in detailed paperwork, note review, and administrative follow-through to ensure clinical integrity and operational excellence.

Requirements

Master’s-level clinician with independent MA licensure
5+ years post-graduate experience with vulnerable populations (homelessness, poverty, trauma), including 3+ years in supervision
Strong expertise in clinical supervision, ethical decision-making, and systems-level oversight
Experience developing and leading clinical programs in multidisciplinary settings
Proven ability to build partnerships with healthcare providers, academic institutions, funders, and community partners
Skilled in cross-functional collaboration in complex, high-demand environments
Strong leadership with the ability to support, align, and hold staff accountable
Commitment to fairness and inclusion in clinical practice and program design
Excellent communication skills, including translating clinical concepts into operational guidance
Demonstrated ability to lead calmly and effectively under pressure
Experience with co-occurring mental health and substance use disorders
Proficiency in crisis intervention, emergency response, and short-term stabilization
Knowledge of resources for women in crisis
Experience with nonprofit operations, including budgeting, reporting, and program evaluation
Highly organized with the ability to manage competing priorities in dynamic settings
Commitment to Women’s Lunch Place’s mission and values, and a compassionate approach to supporting women facing hardship.
Ability to work flexible hours as needed, including occasional evenings or weekends for emergencies or community meetings.
Valid driver’s license and reliable transportation for off-site client advocacy and community engagements.

Nice To Haves

Fluency in Cantonese, Mandarin, or Spanish preferred

Responsibilities

Oversee the implementation and maintenance of a system wide trauma informed framework across all programs and staff roles.
Provide clinical supervision and consultation in rounds and direct reports.
Ensure ethical scope of practice, clinical standards, and quality assurance across clinical and program services.
Support leadership decision making through clinically informed consultation related to risk, ethics, and program development.
Ensure evidence-based clinical modalities for vulnerable populations are consistently embedded across all programs
Hold responsibility for research, implementation, oversight, fidelity, and system wide integration for these clinical modalities including CTI intervention.
Ensure policies and practices provide continuity of care during guest transitions, particularly beyond housing placement.
Provide leadership to inform clinical practice, training, and partnerships.
Support staff and program development and enhancement in collaboration with Clinicians, Director of Day Shelter, and Senior Director of Housing & Stabilization.
Ensure that systems and practices protect guest dignity, staff well-being, and organizational values.
Develop, align and embed evidence -based clinical modalities including CTI phases, language, and expectations into case management, clinical services, and shelter teams
Track outcomes related to engagement, transitions, and stabilization to support quality improvement and funding readiness.
Provide administrative and professional supervision to direct reports
Support the development, evaluation, and sustainability of clinical services.
Authorize clinical staffing models and role definitions in collaboration with leadership.
Develop and implement a clinically responsive guidance structure into rounds
Ensure appropriate clinical documentation standards and practices are in place.
Ensure fellows are used ethically and in alignment with training goals rather than as staffing substitutes.
Coordinate fellowship development with local academic institutions and partners to support workforce development and diversity.
Serve as the program lead for the clinical and trauma fellowship.
Oversee fellow roles, structure, scope, and evaluation.
In collaboration with the Director of Day Shelter, ensure the day-to-day activities for the clinical fellowship in the Day Shelter Community align with the goals and requirements of the program.
Develop and oversee yearly clinical budget
Provide administrative oversight and authorization for clinical staffing and programming.
Ensure clinical programming aligns with trauma informed evidence-based clinical modalities and guest needs.
Ensure effective integration of wellness services within shelter operations.
In collaboration with the Director of Day Shelter, development and implementation of trauma informed training across all roles including shelter staff, clinicians, fellows, volunteers and leadership.
Ensure training is role specific, practical, and aligned with operational realities.
Support ongoing professional development related to trauma informed care, de-escalation frameworks, CTI, other evidence-based clinical modalities and ethical practice.
Serve as the primary clinical point of contact for healthcare partnerships and consulting providers.
Develop, coordinate, and manage clinical and healthcare related contracts.
Collaborate with external partners including hospitals, consulting psychiatrists, nurse practitioners, and community providers.
Support organizational readiness for present and future funding opportunities, including grants and healthcare partnerships.
In collaboration with Chief Program Officer, investigate and implement external reimbursement strategies for eligible activities
Maintain active communication with all program areas.
Serve as the real-time coordination point during incidents or high-demand periods
Contribute practical feedback from the floor to leadership to inform triage systems, crisis protocols, and daily operations
Lead or participate in individual and group supervision as designated
Perform additional duties as assigned by the Chief Program Officer and other Senior Leaders