Clinical Director – Low Threshold Housing Program (LTH)

Center for Human Development (CHD)•Springfield, MA

1d•$65,000 - $67,000•Onsite

About The Position

The Center for Human Development (CHD) is seeking a visionary clinical leader to join their team as a Clinical Director for the Low Threshold Housing Program (LTH) in Holyoke, MA. This role involves establishing and overseeing a residential housing model based on housing first, harm-reduction, and trauma-informed care principles. The Clinical Director will work with divisional leadership to guide staff and program operations, focusing on connecting participants to essential mental health, primary care, and substance use resources to promote individual stabilization.

Requirements

Master’s Degree in a professional field (e.g., MSW)
5 years of clinical experience
Significant prior supervisory experience in the field of human services
Deep training and knowledge regarding homelessness, addictions, crisis management, and working with psychiatric or substance use histories
CPR & First Aid Certification
A valid driver's license for occasional client transport in Agency vehicles
Ability to manage the physical and mental demands of a busy residential program

Responsibilities

Promote trauma-informed and harm-reductive sheltering practices.
Manage participant referrals, intake, admissions, and discharges according to contract guidelines to ensure the site remains filled to capacity.
Orient, train, and supervise a team of case managers, community health workers, and direct care staff.
Conduct weekly staff meetings, weekly individual supervision, and annual evaluations while ensuring contract training compliance.
Manage site scheduling and vacation requests to ensure 100% staff coverage, stepping in to cover shifts if necessary.
Monitor site compliance regarding contracted rehousing, database management, and BSAS case file standards.
Direct risk management efforts, participate in on-call elevation protocols, and respond immediately to medical, mental health, or substance use crises to maintain a safe, therapeutic atmosphere.
Coordinate operations with administrative, fiscal, and HR entities.
Liaise with maintenance or property management regarding facility repairs, and assist with landlord and City office compliance.