Clinical Director – Low Threshold Housing Program (LTH)

CHD Careers•Springfield, MA

9h•Onsite

About The Position

The Clinical Director for the DPH/BSAS-funded Low Threshold Housing Program (LTH) will establish and oversee a residential housing model founded on the principles of housing first, harm-reduction, and trauma-informed care. This role involves working closely with divisional leadership to guide staff and program operations toward individual stabilization by connecting participants to mental health, primary care, and substance use resources.

Requirements

Master’s Degree in a professional field (e.g., MSW)
5 years of clinical experience
Significant prior supervisory experience in the field of human services
Deep training and knowledge regarding homelessness, addictions, crisis management, and working with psychiatric or substance use histories
CPR & First Aid Certification
A valid driver's license for occasional client transport in Agency vehicles
Ability to manage the physical and mental demands of a busy residential program

Nice To Haves

An assertive, confident, and goal-oriented leader with a strong sense of vision, high energy, and commitment to human potential.
Performs exceptionally well under stress, handles change productively and demonstrate deep sensitivity to issues of diversity and oppression.
Maintains a cheerful, open, and direct communication style that fosters teamwork and strong social service networks.

Responsibilities

Promote trauma-informed and harm-reductive sheltering practices.
Manage participant referrals, intake, admissions, and discharges according to contract guidelines to ensure the site remains filled to capacity.
Orient, train, and supervise a team of case managers, community health workers, and direct care staff.
Conduct weekly staff meetings, weekly individual supervision, and annual evaluations while ensuring contract training compliance.
Manage site scheduling and vacation requests to ensure 100% staff coverage, stepping in to cover shifts if necessary.
Monitor site compliance regarding contracted rehousing, database management, and BSAS case file standards.
Direct risk management efforts, participate in on-call elevation protocols, and respond immediately to medical, mental health, or substance use crises to maintain a safe, therapeutic atmosphere.
Coordinate operations with administrative, fiscal, and HR entities.
Liaise with maintenance or property management regarding facility repairs, and assist with landlord and City office compliance.