Clinical Director - Pharmacist in Charge
About The Position
The Clinical Director, Pharmacist-in-Charge oversees and manages ASPN Pharmacies, LLC’s pharmacy practice model across its programs and clinical service solutions. The role provides clinical, managerial, and compliance oversight of pharmacy team members, including staff pharmacists, registered nurses, pharmacy technicians, and others, in accordance with company policies and applicable federal and state regulations. The position serves as Pharmacist-in-Charge and is responsible for maintaining pharmacy compliance, records, licensing, and the effective implementation of patient support and clinical programs. The role works with pharmacy practice sites, the Quality Assurance Department, and teams such as manufacturer relations, inside sales, finance, and data. It includes providing clinical consultations, supporting technology solutions, and serving on the Quality Oversight Committee. The position also works in a high-volume call center environment, where attendance, schedule adherence, accurate and efficient call handling, and quality customer communication are critical. Work outside core business hours and some travel may be required. Pharmacy operating hours are 8:00 a.m.–11:00 p.m. EST Monday through Friday and 8:00 a.m.–8:00 p.m. EST Saturday and Sunday.
Requirements
- Current, unrestricted Missouri State Pharmacist license.
- Ability to obtain pharmacist licenses in New Jersey, Pennsylvania, Arizona, and Nevada.
- Bachelor of Science in Pharmacy or Doctor of Pharmacy degree from an accredited institution.
- 3–6 years of pharmacy and/or call center or management experience.
- At least 1–2 years of experience may be required by some state boards before designation as a Pharmacist-in-Charge.
- Documented training in pharmacovigilance, adverse event processing, and risk management plans.
- Strong understanding of patient care standards, regulatory requirements, ethical practices, and clinical policies.
- Leadership skills, including meeting facilitation, cross-functional team integration, strategic thinking, and advisory skills.
- Ability to foster a collaborative work environment that supports team effectiveness.
- Strong communication, empathy, conflict resolution, organizational, and time-management skills.
- Analytical ability and proficiency with Microsoft Excel, PowerPoint, Word, and related applications.
- Knowledge of data processes, pharmacy operations, products, and terminology.
- Professional, courteous demeanor when interacting with people at all levels.
- Reliable and consistent attendance and adherence to assigned schedules.
- Ability to perform in a high-volume call center environment, using patience, empathy, active listening, problem-solving, technical tools, knowledge bases, SOPs, and efficient multitasking.
Nice To Haves
- Specialty pharmacy experience.
Responsibilities
- Serve as Pharmacist-in-Charge for ASPN Pharmacies, LLC and register with the state Board of Pharmacy.
- Ensure pharmacy team members maintain active registrations or licenses and required certifications or training.
- Manage and oversee the pharmacy practice model for compliance with company policies, accreditations, and federal and state regulations.
- Maintain accurate patient and prescription records in accordance with Board of Pharmacy recordkeeping requirements, including audit trails and shared electronic file management.
- Coordinate operations with pharmacy practice sites that have Central Fill or Shared Services Agreements with ASPN Pharmacies, LLC.
- Oversee implementation and ongoing performance of new and existing patient support programs.
- Work with the Quality Assurance Department to manage employee performance and compliance, including HIPAA requirements.
- Provide clinical support to manufacturer relations, inside sales, finance, data, and other teams as directed.
- Provide clinical consultations to patients, healthcare providers, and others where appropriate.
- Assist with developing and implementing technology solutions that enhance operations and compliance.
- Interact cooperatively and professionally with patients, visitors, coworkers, management, and clients.
- Serve as a member of the Quality Oversight Committee.
- Handle calls in a high-volume call center hub, balancing efficiency, accuracy, customer satisfaction, and adherence to procedures.
- Adhere to company policies and procedures, assigned schedules, and attendance requirements.
- Perform other duties as assigned.
- Travel as required.
- Comply with HIPAA and its implementing regulations.
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What This Job Offers
Job Type
Full-time
Career Level
Director
