Clinical Director of Virtual Care Programs

Planned Parenthood•Merrillville, IN

2d•Remote

About The Position

Provide clinical and operational leadership for centralized follow-up (CFU), the Telehealth service line, and patient navigation and care coordination programs across six affiliate states (Indiana, Kentucky, Idaho, Washington State, Alaska, Hawaii).

Requirements

Advanced practice clinician: NP, CNM, or PA (active, unrestricted license in at least one U.S. state)
Eligible to obtain and maintain licensure in Indiana, Kentucky, Idaho, Washington State, Alaska, and Hawaii upon hire.
Minimum 10 years clinical experience as an APC, with at least 5 years in leadership/supervisory roles
Demonstrated experience in telehealth, care coordination, or centralized follow up systems.
Strong competency with EHRs (experience building/using care paths preferred), telehealth platforms, and remote clinical workflows.
Candidates must reside in one of our six states to be considered.

Nice To Haves

EPIC experience is preferred.
Knowledge of reproductive health clinical standards, abnormal diagnostic result management, and state reporting requirements preferred.
Prior experience managing centralized follow up programs, telehealth service lines, or multi‑state clinical operations.
Experience in quality improvement, policy development, and staff training/education.
Familiarity with PPFA medical standards and MS&Gs or similar family planning/sexual and reproductive health organizations.

Responsibilities

Serve as the senior advanced practice clinician responsible for clinical oversight, quality, workflows, regulatory compliance, cross‑state licensing coordination, staffing, and program development for both licensed and non‑licensed remote staff (APC, RN, case managers, patient navigators).
Ensure safe, timely, patient-centered follow-up and telehealth care consistent with policies and medical standards.
Provide clinical direction, case review, and supervision for CFU APCs, CFU RNs, Telehealth clinicians, and service line managers.
Provide oversight of the affiliate's complex/urgent follow‑up care using audit and other evaluation tools to ensure compliance with medical standards.
Work with other clinical leadership to ensure effective communication between service lines.
Provide clinical consultation to staff for high‑risk or complex cases and support decisions about patient continuity of care.
Guide patient navigation and case management work to ensure timely access to care.
Oversee centralized follow‑up workflows: initiation of follow up, documentation standards, care path management and resolution, and tracking/reporting.
Establish, refine, and standardize Telehealth clinical protocols, care paths and escalation pathways between Telehealth and in‑affiliate clinical teams.
Lead quality assurance audits, identify gaps, and implement corrective action plans for CFU and Telehealth services.
Ensure compliance with affiliate policies, PPFA MS&Gs, state regulations, and telehealth licensure/telemedicine requirements.
Hire, mentor, and manage remote care staff (APCs, RNs, case managers, patient navigators) and oversee training and competency of designees and non‑licensed staff involved in follow up and telehealth communication.
Coordinate with Clinical Trainers, Operations Leadership, Health Center Managers, and Medical Records/Patient Access teams to support workflows and data integrity.
Support clinician licensing, credentialing, and practice privilege requirements for all six states; ensure all clinicians providing care are appropriately licensed and compliant.
Monitor and implement state‑specific reporting requirements (e.g., STI mandated reporting) and telehealth regulatory changes.
Serve as primary clinical liaison between CFU, Telehealth, affiliate medical leadership, Prior Authorization Navigators, Gender Affirming Care Navigators, and Medical Records/Patient Access teams.
Direct supervision of CFU APCs, CFU RNs, Telehealth clinicians (as applicable), and oversight responsibilities for non‑licensed designees involved in patient navigation and other follow up.