Clinical Director of Specialty Services

Medical Associates • Dubuque, IA

7d • Onsite

About The Position

Medical Associates is seeking an experienced and collaborative Clinical Director - Medical Specialties to provide strategic and operational leadership for our growing specialty practice. This role is responsible for overseeing clinical operations, driving quality outcomes, optimizing workflows, supporting provider and staff engagement, and ensuring exceptional patient care delivery across the department.

Medical Associates Clinic is a physician-owned multi-specialty group practice based out of Dubuque, Iowa. Our 200+ providers and 900 health care professionals lead the way in providing quality healthcare in Northeast Iowa, Southwest Wisconsin and Northwest Illinois.

Medical Associates has an exciting opportunity to join our dynamic leadership team. As the Clinical Director of Medical Specialties, you will report to the Chief Operating Officer – Clinic and be responsible for the strategic and administrative leadership of clinical departments, through direct oversight of clinic managers and other assigned leaders. The Clinical Director provides direction, coaching, and accountability to clinic managers, ensuring that clinical operations align with organizational goals for quality, patient experience, financial performance, and staff development. You will work closely with clinic managers, physicians, APPs, and administrative leaders to drive excellence in care delivery and patient experience.

This position requires a unique blend of strong leadership skills, business acumen, process improvement expertise, and high emotional intelligence. The ideal candidate will be comfortable navigating ambiguity, quickly establishing credibility, and drive results by fostering collaboration, promoting accountability, and leading through influence.

Requirements

• 5-10+ years of progressive leadership including experience managing other managers.
• Excellent analytical and problem-solving abilities.
• Knowledge of healthcare industry regulations and practices.
• Clinical background preferred (various backgrounds acceptable including respiratory therapist, nursing, EMT, etc.) or BA/MA Degree in: Business, Health Administration or other related fields
• Equivalent to a Bachelor's degree.
• The ability to motivate or influence others is a material part of the job, requiring a significant level of diplomacy and trust. Obtaining cooperation (internally and/or externally) is an important part of the job.
• A strong understanding of clinic area workflows and processes is required.
• Good written and verbal communication skills, and a teamwork orientation are required.

Nice To Haves

• Masters degree preferred.
• A clinical physician outpatient practice background is preferred.
• Strong analytical and quantitative skills are preferred.

Responsibilities

• Ensure clinic managers deliver on accuracy, efficiency, and quality of services delivered by their departments.
• Provide coaching, mentoring, and leadership development to clinic managers, supervisors, and staff.
• Develop and implement departmental performance standards and goals.
• Ensure appropriate staffing, clinical competency, and service quality across all departments.
• Drive succession planning and leadership pipeline development for assigned areas.
• Provide leadership to your teams while you partner with HR on the selection, training, development, performance evaluation, and resolution of performance issues for clinic managers and other direct reports.
• Lead operational strategy development and oversee implementation of new services, practices, and process improvements.
• Partner with clinic managers to ensure excellent patient care, safety, and patient experience.
• Align departmental goals with organizational strategy and ensure achievement of key objectives.
• Lead the development of operational and capital budgets for all assigned departments.
• Monitor and manage financial performance, ensuring efficient use of resources.
• Support clinic managers in proactively tracking, cost-control measures, and financial improvement initiatives.
• Provide input into coding, fee schedules, and reimbursement optimization.
• Serve as a liaison between clinical departments, physicians/APPs, administrative leadership, and external partners.
• Represent the clinic in organizational committees, initiatives, and community/business partnerships.
• Facilitate resolution of interdepartmental and organizational issues.
• Ensure clinic managers are engaged in policy and procedure development and compliance.
• Ensure compliance with regulatory standards, credentialing, and safety requirements across all departments.
• Partner with clinic managers related to incident reporting, risk management initiatives, and corrective action planning.
• Respond to escalated patient complaints regarding assigned areas, ensuring timely and effective resolution.
• Perform additional responsibilities as assigned to support organizational success.

Benefits

• Single or Family Health Insurance with discounted premium rates for wellness program participation.
• 401k with immediate matching (50% on the dollar up to 7% of pay + additional annual Profit Sharing
• Flexible Paid Time Off Program (accrue up to 29 days off/year)
• Medical and Dependent Care Flex Spending Accounts
• Life insurance, Long Term Disability Coverage, Short Term Disability Coverage, Dental Insurance, etc.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager