Clinical Diabetes Sales Specialist (Raleigh, North Carolina)

Tandem Diabetes Care

1d•Hybrid

About The Position

Tandem Diabetes Care is a leader in the diabetes technology industry, manufacturing and selling advanced automated insulin delivery systems like the Tandem Mobi system and t:slim X2 insulin pump with Control-IQ+ technology. The company focuses on a human-centered approach to design, development, and support, driven by a personal commitment to those impacted by diabetes. This role is directly responsible for clinical services, and in partnership with a Territory Manager, the promotion and sale of Tandem Diabetes products within an assigned territory. The Clinical Diabetes Sales Specialist will work to achieve sales goals through clinical acceptance of Tandem products, identifying potential customers, establishing business relationships, and providing clinical and sales support, as well as product education to trainers, physicians, their staff, and patients. The position is field-based and hybrid, ideally located in Raleigh, North Carolina, requiring significant travel within the area.

Requirements

Excellent communication skills regarding diabetes through the life cycle, self-management strategies, proper use of diabetes technology devices and therapies, meal management strategies, diabetes medications, acute and chronic complications, emergency management and community resources.
Ability to establish effective relationships with patients, referral sources and health care professionals.
Demonstrated ability to effectively communicate as a clinical expert on diabetes, diabetes technology, Automated Insulin Delivery, and diabetes management software reports to patients and health care providers.
Demonstrated ability to communicate in a clear and concise manner with customers to resolve education or product issues and answer questions according to company protocols and requirements.
Skilled at contributing clinical expertise to achieve Tandem business goals.
Able to react to changing situations in a timely, calm, and confident manner.
Ability to work in a fast-paced, dynamic market.
Reacts positively to change as an opportunity to improve business performance and campaigns for it when necessary.
Proficient in Microsoft Office Suite and Internet.
Able to travel in the assigned territory at least 80% of the time and work from a remote home office.
Must maintain valid driver’s license and required auto insurance as well as good driving record, per company policy.
RN, RD or RPh or equivalent combination of education and applicable job experience.
Advanced Diabetes Education Professional Credential (Certified Diabetes Care and Education Specialist (CDCES) or Board Certified, Advanced Diabetes Management (BC-ADM) certified or eligible).
Maintenance of registration and licensure through clinical education.
Continuing education on patient education on the technical use of diabetes technology and special considerations related to pump therapy in the marketplace.
2 years’ experience coordinating and conducting patient education on the technical use of diabetes technology.
Demonstrated ability to effectively communicate as a clinical expert to patients and HCPs.

Nice To Haves

CRM software familiarity preferred.
Experience with video remote education preferred.
1 year of related diabetes/endocrinology industry experience preferred.

Responsibilities

Maintain solid line reporting structure to the Regional Sales Manager (RSM) for all sales and business process responsibilities and goals.
In partnership with Territory Manager (TM), cover assigned territory to ensure the territory meets or exceeds company sales goals as established by Sales Management.
With TM, develop a business plan to promote new and maintain existing business in the territory.
Use business acumen to develop strategies and programs to address clinical needs or concerns.
Efficiently use available tools and resources to identify sales leads and gather the information required to determine if prospecting criteria have been satisfied.
Effectively promote Tandem’s unique market position, approach and value to the prospect (e.g., ability to integrate/coordinate with providers, impact on claims or other outcomes, clinical and technical differentiation from competitors).
Leverage clinical expertise to create and implement strategic business plans (i.e. short-term & long-term goals and objectives) for assigned Territory.
Provide information in a professional manner to various health care professionals (HCPs-MDs, DOs, NPs, RNs, CDCESs, RPhs, etc.) to influence them to recommend/prescribe Tandem products/services when indicated as part of patients’ diabetes management plan.
Provide products/services/clinical outcomes information directly to the consumer/end user via health fairs, conventions or in conjunction with promotions.
Maintain knowledge of competitive products and market landscape in order to clinically and competitively sell against other products and therapies.
Attend and participate in all corporate sales/clinical training, sales meetings, and assigned conventions, trade shows and symposia.
Keep records updated in the customer relationship management software (CRM), for all business dealings within assigned territory.
Maintain all assigned company property, equipment, records, selling aids and samples in a manner consistent with company policies.
Establish and maintain a territory call cycle that will minimize administrative time and maximize time and effort spent with sales prospects and customers.
Maintain expenses within established corporate guidelines and submit expense reports on a timely basis; exhibit personal integrity in dealing with all allowable business expenditures.
Complete other assignments and sales reports as directed by Sales Management.
Maintain dotted line reporting structure to Regional Clinical Manager (RCM) for clinical responsibilities, goals and compliance.
Provide training, education, technical troubleshooting and support to customers (HCPs and patients) which complies with product labeling and follows accepted diabetes standards of care.
Interact with patients and HCPs (Certified Diabetes Care and Education Specialists, Endocrinologists) in order to familiarize them with the benefits of Tandem Diabetes’ products and related services.
Meet or exceed annual clinical and training goals.
Coordinate, schedule, and deliver patient product trainings in the assigned territory.
Ensure external referral decisions meet needs of HCP, patient, and Tandem business.
Complete all product training, documentation and communication with HCPs in a thorough and timely manner per company policy.
Maintain account-level training requirements and trainer details for efficient and effective training coordination.
Conduct/promote educational offerings for new and existing patients which support diabetes self-management skills, preparation for or optimization of automated insulin delivery to reach positive outcomes and customer retention.
Establish and maintain excellent professional relationships with HCPs to support the sale and effective use of Tandem Diabetes products / services.
Create value for the HCP by differentiating Tandem Diabetes Care products and clinical services.
Educate prospective and current customers regarding industry/healthcare trends, web-based solutions, Tandem products, services and outcomes, and/or other population health management topics.
Select contracted trainers based on territory business need and skill.
Responsible for initial and ongoing certification of contracted and non-contracted Tandem Pump Trainers in the territory.
Ensure external training quality supports Tandem’s training excellence scores.
Conduct HCP wear experiences to promote knowledge and comfort with Tandem systems.
Educate HCPs on the use of Tandem therapy management reports to optimize patient outcomes.
Leverage clinical expertise to discuss published studies, account and individual clinical outcomes and successes in an effective and compliant manner.
Share successful field strategies with regional sales team for learning.
Collaborate with Customer Technical Support and Clinical Support Specialist teams to identify and address post-sale product issues, and additional patient education/ training needs.
Confirm completion of required training plan before assuming job responsibilities.
Ensure work is performed in compliance with company policies including Privacy/HIPAA and other regulatory, legal, and safety requirements.
Complete other assignments and reports as directed by Clinical Management.