Clinical Data Coordinator I (CS6215 - Hamilton Wolfe)

CommuniCare Health Center Jobs•San Antonio, TX

18d

About The Position

The Clinical Data Coordinator I ensures the validity and accuracy of Health Outcomes Centers (HOC) patient data by collecting data accurately and promptly under the direction and guidance of the Department Director. The role works with medical providers and pharmacy teams on prior authorization approvals for specialty medications, coordinates clinical data collection and patient tracking, and supports patient enrollment and clinic preparation. It also involves patient and provider communication, use of HIPAA-compliant electronic databases, and providing customer service to internal and external customers.

Requirements

High school diploma or equivalent.
At least one year of healthcare experience.
Customer service skills.
Data entry experience.
May need to travel using a personal vehicle.

Nice To Haves

Bachelor's degree in life sciences or a related field.
Medical office experience.
Experience with EMR/EHR systems.
Experience with prior authorization.
Bilingual in English and Spanish.

Responsibilities

Work with medical providers and pharmacy teams to ensure prior authorization approval for specialty medications.
Manage the tracking and collection of clinical data from multiple sources.
Maintain accurate patient status tracking through HIPAA-compliant electronic databases.
Respond promptly to calls from patients, medical providers, and clinical staff.
Conduct patient outreach calls.
Capture patient data using registry-specific case report forms (CRFs).
Review and answer queries regarding case report forms (CRFs) promptly.
Prepare for the next day's clinic by identifying appointment types and preparing charts.
Update patient pre-registration and screen patients for program eligibility.
Manage patient enrollment and report issues to the HOC Director.
Escalate major issues involving study sites or patients to the HOC Director.
Provide exceptional customer service internally and externally, greet customers appropriately, address concerns before ending interactions, and assist other departments as needed.
Perform other related duties as assigned.