Clinical Data Coordinator I (CS6215 - Hamilton Wolfe)

CommuniCare•San Antonio, TX

19d

About The Position

The Clinical Data Coordinator I ensures the validity and accuracy of Health Outcomes Centers (HOC) patient data by providing timely and accurate data collection under the direction and guidance of the Department Director. The role works with medical providers and pharmacy teams on prior authorizations for specialty medications, manages clinical data and patient tracking, and supports clinic preparation, patient enrollment, and customer service.

Requirements

High school diploma or equivalent required.
At least one year of healthcare experience required.
Customer service skills required.
Data entry experience required.
May need to travel using a personal vehicle.
Scheduled hours and/or work locations are subject to change.

Nice To Haves

Bachelor's degree in life sciences or a related field highly desirable.
Medical office experience preferred.
Experience with EMR/EHR preferred.
Experience with prior authorization preferred.
Bilingual in English and Spanish preferred.

Responsibilities

Work with medical providers and pharmacy teams to ensure prior authorization approval for specialty medications.
Manage the tracking and collection of clinical data from multiple sources.
Maintain accurate patient status tracking through HIPAA-compliant electronic databases.
Respond promptly to calls from patients, medical providers, and clinical staff.
Conduct patient outreach calls.
Capture patient data using registry-specific case report forms (CRFs).
Review and answer queries regarding case report forms within a timely manner.
Prepare for the next day's clinic by identifying appointment types and preparing charts; update patient preregistration and screen patients for program eligibility.
Manage patient enrollment and report issues to the HOC Director.
Escalate major issues involving study sites or patients to the HOC Director.
Provide exceptional customer service to internal and external customers, appropriately greet each customer, address concerns before the interaction ends, and assist other departments as needed.
Perform other related duties as assigned.