Clinical Counselor - Employee Assistance Program (Tuesday-Saturday 11am-7:30pm EST)

CVS Health•Work At Home-Florida, TX

2d•$54,095 - $142,576•Remote

About The Position

Aetna Mental Well-being is reimagining how mental health is delivered with a unified, tech-enabled approach for our best-in-class Employee Assistance Program (EAP), Resources for Living. The EAP Clinical Counselor plays a vital role in Aetna Mental Wellbeing’s commitment to delivering timely, high-quality mental health care. This position transforms access to mental health support by providing members with an immediate, 24/7 connection via video, live chat, or phone. We are seeking candidates who share our passion for delivering industry-leading mental health services to people nationwide.

Requirements

1+ year of hands-on crisis intervention experience involving real-time de‑escalation and risk assessment.
Valid unrestricted independent professional behavioral health clinical license to practice per state regulations in the state they reside in/ one or more or equivalent is required: LPC, LMFT, LCSW, LMHC, LCMHC, LICSW, LISW, Clinical Psychologist.
Holiday work is expected.

Nice To Haves

1+ years of EAP, Behavioral Health or Social Services experience
2+ years of crisis intervention skills
Familiarity with brief therapy models (Single Session Consultation is very helpful) and Motivational Interviewing
Call center work experience
Experience in delivering services via multiple platforms (chat, video, phone)
Strong rapport-building skills
Experience facilitating positive behavior changes.
Strong computer and literacy skills
24x7x365 call center coverage needed, holiday coverage may be required
Experience in handling mental health, psychiatric care, family situations and relationship concerns preferred.

Responsibilities

Applies advanced clinical counseling knowledge to determine appropriate intervention and action steps in dealing with member situational concerns.
Handles telephone counseling to address member's mental, emotional, disorders, conditions, addictions, and Worklife concerns.
Counsels members on mental health, substance abuse benefits, community treatment resources, and related mental health programs.
Coaches members on coping skills to address ongoing lifestyle management.
Develops strategy to provide intensive case management and consultation for clinical risk cases and management referrals.
Maintains accurate and complete documentation of required information to meet risk management and regulatory requirements.
Coaches and trains junior colleagues in techniques, processes, and responsibilities.