Clinical Coordinator - Primary Care Butler

Independence Health System Careers•Butler, PA

5d•Onsite

About The Position

Performs duties as the Clinical Coordinator; responsible for the daily operations, to include patient flow and site operations for the physician office. Oversees cleanliness and inventory for the offices; keeps manager informed of critical issues. Collaborates with supervisor for staff, mid-level and physician office hours and scheduling. Coordinator is responsible for triage and providing patient instructions, oversees procedure scheduling, medication refills and proper utilization of task management and EMR in the office setting.

Requirements

High School Diploma or equivalent
Completion of Credentialed Medical Assistant status or completion of a Certificate/Diploma/Degree Program in a Healthcare related field
Current Credential/Certification/Licensure appropriate to education and Healthcare Provider
CPR certification
One year experience in a physician office or within a healthcare related field.

Nice To Haves

Prior leadership experience.

Responsibilities

Oversee the day to day operations which ensure efficient and cohesive patient flow.
Create orientation plan for new staff and provides feedback to the Practice Manager.
Collaborate with management team for staff, physician and mid-level scheduling.
Utilize critical thinking skills to triage and prioritize patient needs and determine care path in collaboration with physician and/or mid-level provider as needed.
Oversee appointment and procedure scheduling, task management with delegation if needed, verification of medication refills and patient follow up.
Ensure proper utilization of office EMR.
Function as a resource for other clinical office staff.
Provide appropriate education for medication management, pre and post-procedural instruction as needed, and creates orientation plan for new clinical staff.
Demonstrates leadership abilities.
Sets the Stage by using greetings/introductions when interacting with any customer or entering a patient room.
Looks and acts like a professional.
Uses consistent phone etiquette.
Helps people who look lost or confused.
Keeps a clean and professional environment and work space.
Clarifies expectations and creates positive handoffs and positive lasting impressions.
Fosters a teamwork approach by respecting other members of the hospital team.
Stays involved and informed of happenings within the organizations.
Creates win-win situations by helping others.
Works to resolve conflicts and concerns in a constructive way and asks for assistance in helpful ways.
Takes responsibility for problems, issues or opportunities for improvement by initiating constructive review of concern rather than negatively attacking an issue.
Understands systems and processes and uses appropriate channels to address concerns when out of own span of control.
Demonstrates compassion and works beyond “own assignment” by seeing “big picture”.
Creates a Caring Environment by communicating in helpful ways.
Always protects the confidentiality and dignity of patients and others.
Listens with empathy and understanding and provides options and choices.
Provides Great Explanations through user-friendly information and explanations (uses language others can understand).
Makes sure people know what they can and cannot expect and checks for understanding and agreement.