Clinical Coordinator

TPC Wellness•Upper Township, OH

11d•Onsite

About The Position

The Clinical Coordinator provides a wide range of confidential administrative and operational support to the Regional Director of Programming. This role serves as a liaison between the Director, clinical staff, behavioral health teams, and internal departments across TPC Wellness. The position plays a key role in coordinating and support for providers to meet service goals, efficient client care and staff workflow. Office activities, supporting provider productivity, and maintaining efficient patient and staff workflows. The Administrative Coordinator is responsible for handling sensitive information with discretion, managing prior authorization, compliance requirements and electronic health record processes. We strive to provide Trauma Responsive Care across all communities we have the privilege to serve, promoting overall mental, physical, and spiritual wellness.

Requirements

2-5 years previous experience in behavioral health or business setting.
Excellent in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
2-5 year’s experience with electronic health record systems.
Strong written and verbal communication skills.
Committed to TPC Wellness mission and vision

Responsibilities

Provide administrative and operational support to ensure smooth daily function.
Manage prior authorization process
Monitoring weekly service goals for each provider
Coordinates enrolment, insurance verifications and maintaining discharge of clients as needed.
Monitors client intake, assessments, and ongoing referrals
Manages ongoing insurance verification
Audits clinical files for compliance and alerts director with discrepancies
Excellent customer service to corporate team, customer service via telephone, in person inquiries, and email in a professional manner
Supports performance improvement initiatives
Coordinates clinical medical record request as needed
Maintain and track timelines for clinical staff evaluations
Facilitate communications with external stakeholders, clients and referrals as directed
Provides team orientation and training as needed
Monitors provider schedules and client services to enhance clinical efficiency
Ensure client data and changes are accurately reported to appropriate entities, track clinical outcomes and program metrics
Maintain strict confidentiality in accordance with HIPAA regulations and organizational policy
Managing multiple priorities and maintaining attention to detail
Analyzing situations, identifying problems, and implementing effective solutions per director of programming
Exercising discretion and independent judgment
Written and verbal communication, including editing and preparing professional documents
Maintains all required trainings, including trauma informed care and crisis intervention.