Clinical Coordinator-MSM-FT Days

Mount Sinai Health System•New York, NY

2d•Onsite

About The Position

The Geriatric Ambulatory Clinical Coordinator serves as a key team member, bridging patient care coordination with front-desk administrative excellence. This role is responsible for ensuring an efficient, welcoming environment for geriatric patients, facilitating high-quality care, and providing direct support to the clinical team, including covering front-desk administrative needs as required.

Requirements

High School Diploma or equivalent required.
Certification-Certified Medical Assistant Required.
Computer Skills: Microsoft Office Suite
EPIC EMR

Nice To Haves

Demonstrates high levels of empathy, patience, and attention to detail when working with older adults, who often have complex care needs and require more time.
Must be flexible to move between behind-the-scenes administrative work and front-facing patient interaction.

Responsibilities

Monitor and address preventive care gaps (screenings, immunizations) and assist with risk-adjustment documentation in the EMR.
Act as a liaison between patients, caregivers, and providers to communicate care plans and educate on community resources.
Monitor waiting room traffic and proactively update patients on provider delays.
Greet patients warmly, manage patient intake, and verify demographics and insurance information in the system.
Resolution of complex patient related issues in the areas of financial hardship, scheduling and transportation.
Prepare and maintain patient records, including scanning consult notes and hospital reports into the EHR.
Ensures adherence to Health System best practices related to MOS clinical practices.
Appraises supervisors of problems beyond the scope of own knowledge and expertise.
Supports providers and staff in enrolling patients in Medicare programs such as CCM, Guide, etc.
Other duties as requested.