Clinical Care Coordinator, Pediatric Cardiac Surgery, FT, Days

Jackson Health•Miami, FL

5d•Onsite

About The Position

Holtz Children's Hospital at the University of Miami/Jackson Memorial Medical Center is a leading pediatric hospital in the southeast United States, renowned for its specialized care of critically ill newborns, pediatric multi-organ transplants, and its comprehensive children's heart program. In partnership with the University of Miami, it also trains the most pediatric physicians in the southeastern United States. The Clinical Care Coordinator (CCC) is a vital member of the healthcare team, responsible for advocating for and coordinating the care of chronically ill or high-risk patients and their families. This role involves close collaboration with healthcare providers, staff, and community resources to ensure a consistent standard of care and continuity throughout the patient's journey.

Requirements

BSN or Bachelor's degree in a related field is required.
Valid Florida RN license is required.
American Heart Association and any additional applicable life support certification for Healthcare Providers may be required at the unit level upon hire with at least 6 months validity and maintenance at JHS for the duration of employment.
Must meet and maintain valid and current all unit-specific and organizational skills/competencies, certifications/licensures, as required by regulatory and/or nursing standard of practice for the specialty.
Ability to analyze, organize and prioritize work accurately while meeting multiple deadlines.
Ability to communicate effectively in both oral and written form.
Ability to handle difficult and stressful situations with professional composure.
Ability to understand and follow instructions.
Ability to exercise sound and independent judgment.
Knowledge and skill in use of job-appropriate technology and software applications.
Ability to understand, respect and accommodate patients preferences and needs with regards to their individual beliefs, customs and practices.
Must have ability to clearly, accurately and effectively provide information to doctors, other nurses, patients, and family members.
Must have ability to show compassion, patience and maintain non-judgmental approach to patients, their families as well as other employees and customers.
Must have clinical knowledge, skill and ability to fully and accurately complete all required unit competencies, as indicated in the unit competency check-list.

Nice To Haves

Master's degree is preferred.

Responsibilities

Performs independently in coordinating and tracking patient care, and providing discharge planning for patients.
Provides discharge/educational instruction for patients/families and collaborates with appropriate resources in implementing educational programs.
Participates in the development of the plan of inpatient care, according to patient specific age and/or developmental needs.
Utilizes clinical pathways in support of the provision of care in collaboration with the multidisciplinary health care team.
Collaborates with other health care team members and external payer sources in the delivery and coordination of care from hospitalization through discharge.
Tracks quality measures related to care coordination efforts.
Screens patient records using specific criteria to identify adverse events, sub-optimal patterns of care, or utilization issues.
Reviews pertinent documentation, interprets clinical data, and identifies variations in care or utilization based on knowledge of disease processes and treatment modalities.
Analyzes collected data, evaluates current practice, draws conclusions, and makes recommendations for changes or improvements.
Monitors the status of resolution for identified issues and reports adverse events as appropriate.
Summarizes findings and maintains accurate records of all reviews performed, including incident reports, complication reports, patient satisfaction survey comments, and mortality reports.
Coordinates physician peer review committees and prepares/presents information as requested.
Collaborates with medical staff to review and interpret medical staff monitoring activities related to quality and appropriateness of patient care and resource utilization.
Collaborates with Risk Management as appropriate.
Works closely with JMH Clinical Performance Specialist and other JMH staff responsible for maintenance, review, and updating of the Nursing Standards Manual and Red Book Policies.
Coordinates review of policies and procedures with appropriate departments/management staff for General and Critical Care Policies and Procedures (P&P) committees.
Obtains appropriate feedback/recommendations for policies and procedures.
Facilitates completion and updates of policies and procedures that are not integrated with the assigned facility.
Ensures final integrated policy and procedures/forms are placed in the current computer system file and the old P&P is archived.
Updates the index to direct staff where to find P&P and forms.
Facilitates monthly unit educators meeting to provide policy/forms and updates.
Ensures hospital-wide Red Book manuals are updated with new revisions.
Participates in hospital-wide quality improvement activities.
Maintains knowledge of JCAHO standards and assists with preparation for JCAHO survey.
Conducts record review audits and unit inspections to assess JCAHO readiness compliance.
Participates in community seminars and continuing education programs to enhance knowledge and exchange information with peers.
For CCC working as Observation Liaison: assesses complex patient care needs/situation/acuity levels obtaining significant data from assessments (physical/function, mental, psychosocial, environmental, family support, spiritual, cultural, financial, legal).
Coordinates patient care through an episodic/continuous course of care for a specific DRG/diagnosis/procedure/population using InterQual, Millikan or other specific criteria and evidence-based guidelines.
Completes electronic documentation for case management activities such as discharge planning, patient throughput, appropriate level of care, communication with physician, nursing, and patient/family member.
Articulates information pertinent to clinical condition, LOS, discharge delays, outcomes, resource utilization, discharge planning, etc. at team meetings/presentations, patient care rounds, interdisciplinary rounds, and to administration, medical director, and physician advisors.
Demonstrates effective interpersonal communication skills through the development and maintenance of productive working relationships with medical staff, nursing, ancillary departments, administrative staff, and peers.
Follows and performs all related unit-specific policies and procedures, as detailed on the unit-specific competency check-list.
Utilizes job and unit-specific equipment as required.
Demonstrates behaviors of service excellence and CARE values (Compassion, Accountability, Respect, and Expertise).
Performs all other related job duties as assigned.