Clinical Coordinator

Trinity Health • Livonia, MI

4d • Onsite

About The Position

Responsible for overseeing the medical assisting staff and other specified areas of the office in collaboration with office Nursing Leadership and the Practice Manager. This includes accountability for efficient patient/work flow, customer satisfaction, staff satisfaction, productivity and achievement of operational goals as defined by practice leadership.

Requirements

• High school graduate or equivalent with applicable college coursework or seminars in management and supervision.
• Successful completion of accredited/approved MA program and MA Externship, Emergency Medical Technician (EMT) program, Paramedic program or Certified Athletic Trainer.
• Current MA credential or ability to attain MA credential is necessary.
• Valid CPR certification.
• Certification as a Medical Assistant through one of the following certifying agencies: American Association of Medical Assistants (CMA), American Medical Technologists (RMA), National Center for Competency Testing (NCMA), National Healthcareer Association (CCMA), National Association of Health Professionals (NRCMA), American Medical Certification Association (CMAC).
• Nurses must have valid, unrestricted LPN or RN license in the State of Michigan.
• 5 years’ clinical experience with prior supervisory experience preferred.
• Knowledge of patient care procedures and organizational policies related to position responsibilities.
• Proficient/knowledgeable in medical terminology.
• Ability to coordinate, direct and supervise the work of others.
• Demonstrated ability to work independently with general oversight from the Practice Manager.
• Proficiency in operating a standard desktop and Windows-based computer system, including but not limited to, electronic medical records, email, e-learning, intranet and computer navigation.
• Ability to use other software as required while performing the essential functions of the job.
• Excellent communication skills in both written and verbal forms, including proper phone etiquette.
• Ability to speak before groups of people, either in-person or virtual.
• Ability to work collaboratively in a team-oriented environment; courteous and friendly demeanor.
• Ability to work effectively with various levels of organizational members and diverse populations including IHA staff, providers, patients, family members, insurance carriers, vendors and the general public.
• Ability to cross-train in other areas of practice in order to achieve smooth flow of all operations.
• Good organizational and time management skills to effectively juggle multiple priorities, time constraints and ever-changing medical situations.
• Ability to exercise sound judgement and problem-solving skills.
• Knowledge of the compliance aspects of clinical care and patient privacy and best practices in medical office operations.
• Ability to handle patient and organizational information in a confidential manner.
• Ability to work overtime hours as scheduled.
• Ability to drive to other office/practice sites and meeting and training locations.
• Successful completion of IHA competency-based program within introductory and training period.

Nice To Haves

• Prefer associate or bachelor’s degree in relevant field (Management, Healthcare Administration, etc.)

Responsibilities

• Supervises day-to-day operations of assigned areas to ensure efficient, fiscally responsible and customer responsive procedures and operations.
• Assists with recruitment, hiring, orientation, training and coaching of MA staff, in accordance with IHA service and human resource guidelines.
• Effectively organizes training materials for new employees, maintaining the most recent version.
• Ensures efficient and effective scheduling for the MA staff and maintains Time & Attendance program; coordinating timekeeping and time off requests.
• Fills in as Medical Assistant when needed.
• Directly enters medication, laboratory, and radiology orders into the electronic medical record per state, local and professional guidelines.
• Evaluates the performance of MA staff, recommends merit increases, promotions and disciplinary actions, in accordance with IHA human resource and service guidelines.
• Maintains teamwork environment and a high level of employee morale.
• Oversees tasks that optimize workflow; provides suggestions to continually improve processes and the customer experience.
• Communicates thoroughly and promptly with office leadership, providers, triage and staff regarding all issues impacting day-to-day operations; develops clinical protocols as needed to ensure compliance with federal regulations.
• Implements inventory control system related to clinical supplies and immunizations/medications.
• Manages the immunization and VFC vaccine program and coverage of PAQ when needed.
• Manages clinical audits, internal and external, for the office.
• Attends required internal and external meetings, performs other administrative support tasks, and assists in the development and oversight of the office budget.
• Supports other offices, attends required meetings and training and participates in committees as requested.
• Performs other duties as assigned.
• Creates a positive, professional, service-oriented work environment for staff, patients and family members by supporting the mission and values of Trinity Health Medical Group.
• Must be able to work effectively as a member of the Information Systems team.
• Assumes responsibility for performance of job duties in the safest possible manner, to assure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management.
• Successfully completes all relevant organizational training and adheres to Trinity Health Medical Group standard of care as outlined in the Trinity Health Code of Conduct.
• Maintains knowledge of and complies with Trinity Health Medical Group standards, policies and procedures.
• Maintains general knowledge of Trinity Health Medical Group office services and in the use of all relevant office equipment, computer and manual systems.
• Maintains strict confidentiality in compliance with Trinity Health Medical Group and HIPAA guidelines.
• Serves as a role model by demonstrating exceptional ability and willingness to take on new and additional responsibilities.
• Embraces new ideas and respects cultural differences.
• Uses resources efficiently.
• If applicable, responsible for ongoing professional development – maintains appropriate licensure/certification and continuing education credentials, participates in available learning opportunities.

Benefits

• Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.
• We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
• Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED