Clinical Coordinator- Internal Medicine (1.0 FTE)

Billings Clinic•Billings, MT

About The Position

The Clinical Coordinator assists the Manager and/or Director with leadership and management of assigned department(s), coordinating operational and clinical activities. Depending on staffing mix, the coordinator may supervise nursing and non-nursing staff. The role covers personnel management, patient care delivery, physician relationships, departmental coordination, quality improvement, regulatory compliance, and fiscal control. The coordinator also assists with developing policies and procedures and may assume responsibility for department management when the Manager or Director is absent. The position provides leadership toward organizational and departmental goals; supports hiring, scheduling, staff development, performance management, and education; plans staffing according to workload and budget standards; and helps maintain policies and practices that promote quality care and a safe environment. The coordinator facilitates communication among care providers, resolves conflicts, collaborates with physicians, supports patients and staff, participates in planning and budgeting, monitors safety and regulatory compliance, and uses process-improvement principles to improve care. The role also maintains relevant clinical expertise and pursues ongoing professional development.

Requirements

Bachelor’s degree in a related field.
Maintain competency in organizational, departmental, and applicable external safety standards.
Meet mandatory system and departmental educational requirements.

Responsibilities

Provide leadership within assigned departments to help accomplish organizational and departmental goals and objectives.
Interview, hire, schedule, establish priorities, assign workloads, orient and train staff, conduct performance appraisals, coach and counsel employees, and coordinate disciplinary actions up to and including discharge with the Manager or Director and Human Resources.
Adhere to established human resource management policies and procedures.
Participate in developing and implementing education plans that address individual, departmental, and medical-specialty needs.
Conduct regular staff meetings, direct new-staff orientation and training, and provide ongoing staff education.
Promote staff growth and development through participation in departmental decisions, professional-growth opportunities, and consistent application of personnel policies.
Plan staffing practices, maximize resource utilization, anticipate personnel needs as patient workload fluctuates, and maintain staffing within agreed budgetary standards.
Assist with developing, implementing, and maintaining departmental policies, procedures, and practices to ensure quality care and a safe environment.
Coordinate communication among health care providers about patient care and departmental functions; resolve conflicts in a timely manner.
Build collaborative relationships with physicians to support quality practice and outcomes.
Consult on patient-care concerns and advocate for patients and staff as needed.
Participate in short- and long-term departmental planning, budget processes, and fiscal control.
Maintain competency in applicable organizational, departmental, and external environmental, employee, and patient safety standards, and ensure staff adherence.
Monitor and ensure compliance with quality and regulatory standards, including CMS, OSHA, and Magnet standards; prevent, minimize, or correct risks and investigate unusual occurrences according to procedure.
Use process-improvement principles to assess and improve patient care, and develop quality initiatives based on satisfaction scores, medication-error data, regulatory compliance, and other identified issues.
Maintain appropriate clinical expertise and serve as a resource for physicians, other health care providers, patients, and families.
Identify professional growth and development needs, meet mandatory educational requirements, and maintain knowledge of current clinical trends relevant to the role.
Assume responsibility and accountability for management of assigned departments in the absence of the Manager or Director.