Clinical Coordinator, Connect to Care
About The Position
Breaking Ground is a non-profit organization dedicated to providing supportive housing and services to individuals experiencing homelessness. The Connect to Care program, specifically through its partnership with Vornado, aims to connect individuals experiencing homelessness in the Penn District of midtown Manhattan to vital services and housing opportunities. This role involves supervising Case Managers and ensuring the implementation of best-practice clinical interventions such as Harm Reduction and Housing First strategies. The Clinical Coordinator is responsible for maintaining client records in compliance with regulatory and agency standards and works primarily during business hours, with on-call availability for emergencies or special projects.
Requirements
- NYS Licensed Masters Social Worker (LMSW) required
- Minimum 3 years of experience with related populations
- Thorough clinical understanding of relevant service delivery concepts and structures including Housing First, client centered motivational interviewing, Harm Reduction models, behavioral and medical health systems, and the ability to access and negotiate the full range of services for recipients
- Experience with crisis intervention, including, risk assessments and incident management
- Ability to work successfully with a wide range of internal and external stakeholders
- Demonstrated success in working in a fast-paced environment with multiple priorities
- Ability to delegate and motivate staff to achieve deliverables
- Ability to communicate (verbally and written) with diverse populations and stakeholders
- Proficiency with Microsoft Office Suite programs including Word, Excel, Outlook, and Microsoft Teams; familiarity with Access-based databases and the ability to learn new programs are required
Nice To Haves
- previous supervisory and administrative experience preferred
- Bilingual preferred
Responsibilities
- Supervise a team of Case Managers
- Provide regular, structured supervision meetings for direct reports
- Promote effective strategies for case management following Housing First, Harm Reduction, Crisis Prevention Institute (CPI), Motivational Interviewing and trauma-informed care models of practice
- Develop and implement individual service plans; ensure documentation of client contact and progress is comprehensive and timely
- Interview and assess potential clients
- Provide clinical direction and leadership to the program, help troubleshoot, problem solve, and strategize solutions around client engagement and challenging behaviors
- Promote a staff and resident culture that emphasizes housing placement as a measurement of success; ensure that clients are ready for housing placement
- Oversee development and implementation of individual service plans; ensure documentation of client contact and progress is comprehensive and timely
- Assess and evaluate client functioning
- Supervise and conduct case conferences
- Coordinate delivery of care with multiple service providers, particularly outreach teams
- Work collaboratively with outreach teams to ensure individuals succeed in transitional housing and avoid return to homelessness
- Provide support and guidance to front line staff in managing difficult situations and successfully de-escalating conflict
- Perform other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
