Clinical Care Coordinator

Intermountain Health

1d • Onsite

About The Position

The Clinical Care Coordinator is a patient-centered role focused on supporting comprehensive care management. This position provides exceptional customer service, proactive patient outreach, and administrative support to clinicians and care teams. Responsibilities include managing inbound and outbound calls to schedule appointments, using analytics to close care gaps, and coordinating resources to address socioeconomic barriers. The Care Coordinator also assists with scorecard initiatives by working with assigned care providers’ program metric, conducts outreach for high-risk patients based on medical record metrics and contract obligations, and supports office-based care interventions that improve outcomes and reduce costs. This role plays a key part in resolving patient issues, documenting requests, and ensuring timely follow-up in collaboration with clinic teams.

Requirements

• Current Licensed Practical Nurse (LPN)/License Vocational Nurse (LVN) in the state of practice OR national MA certification from one of the following national MA certifications/registrations: Registered Medical Assistant (RMA) of AMT, National Certified Medical Assistant (NCMA), Certified Clinical Medical Assistant (CCMA), or Certified Medical Assistant (CMA) of the AAMA.
• Proficient in Microsoft Office applications (e.g., Excel, Word, PowerPoint).
• Excellent customer service skills.
• Strong problem-solving and critical thinking skills.
• Proficient in medical terminology and understanding of medical conditions.

Nice To Haves

• Successful completion of a Licensed Practical Nurse (LPN) or Licensed Vocational Nurse (LVN) program OR completion of a Medical Assistant Program from an accredited institution.
• Experience in value-based programs.
• Experience working in a primary care clinic setting.

Responsibilities

• Works closely and collaboratively with clinic teams; leads and participates in provider huddles to share patient-level data and receive guidance on next steps to improve outcomes.
• Functions as part of the interdisciplinary care management team.
• Consults with the care team to coordinate preventive care and reduce unnecessary utilization.
• Acts as a liaison between patients and clinics by delivering high-quality customer service and resolving outstanding issues or concerns.
• Supports patients in accessing care and understanding their condition(s).
• Assists patients through transitions of care and facilitates handoffs between care teams.
• Manages and updates patient information in the electronic medical records system.
• Coordinates patient appointments and referrals.
• Maintains expertise in community resources and connects patients to appropriate services to help overcome socioeconomic barriers.
• Supports providers and practice teams in office-based care delivery interventions that lead to cost savings and improved health outcomes.

Benefits

• Comprehensive benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
• PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree