Clinical Coordinator Float

TSAOG Orthopedic & Spine•San Antonio, TX

3d•Onsite

About The Position

This is a Full-Time position where the Clinical Coordinator Float will interact with administrative and clinical staff to ensure maximum utilization of resources and efficient delivery of services. The role oversees day-to-day clinic activities and schedules to reduce patient wait times and overtime expenses. The coordinator assists physicians to ensure clinics run smoothly and on time, schedules patients for surgery, advises on pre-surgical requirements, and reviews surgical documents. They also advise patients on out-of-pocket expenses, manage the surgical schedule, and act as a liaison between staff and the authorization department. The role involves entering surgical/clinical charges, coordinating patient tests and follow-up appointments, documenting patient calls and prescription refills, and managing clinical risk issues. Ensuring timely return of patient calls, monitoring "Hold" buckets on the Athena Dashboard, and assisting with claim resolution are key responsibilities. The coordinator will address concerns from patients, vendors, and staff, escalating issues as needed. Analyzing patient wait times and making recommendations for improvement, communicating with staff and physicians to ensure quality of service, and coordinating physician schedules and on-call lists are also part of the role. Ensuring regulatory compliance and reporting issues are required. Regular and consistent attendance is necessary.

Requirements

High School Diploma or equivalent.
Nationally Registered Medical Assistant Certification required (must be obtained within 6 months of hire and/or must be kept current).
Minimum of two years clinical experience.
Must have clinical knowledge.
Familiar with automated practice management systems such as Athena.
Must be familiar with health insurance requirements as it relates to medical reimbursement (i.e., deductibles, co-pays, etc.).
Must demonstrate strong leadership and effective communication skills.
Excellent planning, organization and managements skills.
Ability to multi-task, works in a fast-paced work environment, and demonstrates team cooperation is required.
Requires prolonged standing, sitting, stretching, and some bending.
Requires eye hand coordination and manual dexterity sufficient to operate a keyboard, photocopies, telephone, and other equipment.
Requires normal range of hearing and eyesight to record, prepare and communicate appropriate information to patients and team members.

Nice To Haves

Other duties to be assigned as necessary and may vary at times, as needed by your immediate supervisor or as directed by the company.

Responsibilities

Interaction with administrative and clinical staff including front desk, medical records, nursing, and ancillary services (when applicable) to ensure maximum utilization of resources and the efficient delivery of services.
Oversees the day-to-day clinic activities and schedule in an effort to reduce patient wait times, and reduce overtime expenses.
Assists physician to ensure clinic runs smoothly and on time.
Schedules patient for surgery and advises patients of pre-surgical requirements to include laboratory orders and/or x-rays.
Reviews surgical documents with patients.
Advises patients of co-payment, co-insurance or other out-of-pocket expenses prior to surgery and refers patient to a financial counselor when necessary.
Maintains surgical schedule and serves as liaison between staff and authorization department.
Enters surgical/clinical charges into Athena, or directs charge tickets to reception specialist when appropriate.
Coordinates scheduling of patient’s tests, ensuring follow-up appointments with physician are scheduled.
Documents patient phone calls, prescription refill messages, and obtains physician signature.
Manages clinical risk issues for patients/physician.
Ensures patient phone calls are retrieved and returned in a timely manner.
Monitors and works “Hold” buckets on Athena Dashboard, assists Professional Reimbursement Department on resolving open claims.
Addresses concerns and/or complaints from patients, vendors, and staff members; escalates to Clinical Services Manager as needed.
Analyzes average patient wait times and makes recommendations for improvement as needed.
Communicates with staff and physician on a regular basis to ensure quality of service and needs by the physician and patients are successfully met.
Coordinates Physician personal and meeting schedules, to include solutions where scheduling conflicts exist.
Coordinates On-Call rounding lists of patients.
Ensures regulatory compliance and reports any issues to Clinical Services Manager as they arise.
Requires regular and consistent attendance.