Clinical Coordinator - Emergency Department

Southlake Health Community • Newmarket, ON

2d • CA$65 - CA$77 • Hybrid

About The Position

The Clinical Coordinator, as a leader and member of the management team within the Emergency Department, is responsible and accountable for the co-ordination and direction of all patient care, bed utilization, volunteer and staffing-related activities within the area.

Requirements

• Current registration in good standing with the College of Nurses of Ontario (CNO).
• Minimum two (2) years of progressive leadership experience in an acute care environment required
• Minimum five (5) years of recent clinical experience in a high-acuity Emergency Department with CTAS experience required
• Demonstrated experience coordinating patient flow, staffing, and operational activities within a complex healthcare setting.
• Strong understanding of Emergency Department operations, surge management, and hospital patient flow processes.
• Demonstrated ability to lead effectively in a fast-paced, high-volume environment while balancing multiple priorities.
• Excellent leadership, communication, conflict resolution, and interpersonal skills.
• Proven ability to collaborate effectively with interdisciplinary teams and operational partners.
• Strong critical thinking, organizational, and problem-solving skills.
• Models behaviours that align with the values of Southlake Health.
• It is the responsibility of all Southlake Health employees to work safely and promote health and safety in the workplace.
• Employees must adhere to the duties of workers, as stipulated in Section 28 of the OH&S Act, as well as all Southlake OH&S policies and procedures.

Nice To Haves

• Bachelor of Science in Nursing (BScN) is strongly preferred.
• Master's degree in Nursing, Health Administration, Leadership, or a related field is considered an asset.
• Critical Care Certificate preferred.
• TNCC, ACLS, and PALS certification preferred.
• Lean, quality improvement, or patient safety training is considered an asset.

Responsibilities

• Provide operational leadership across all Emergency Department clinical care areas.
• Support Charge RNs with real-time operational decision-making related to patient flow, staffing, workload distribution, and department capacity.
• Coordinate daily operational activities to support safe, timely, and efficient patient care.
• Collaborate with Patient Flow, Bed Management, Clinical Site Management, physicians, and inpatient teams to facilitate timely admissions, transfers, and discharges.
• Lead or participate in daily operational huddles, STAT huddles, critical care flow discussions, and surge planning.
• Monitor departmental capacity and respond proactively to operational pressures, including ambulance offload delays, access block, and Emergency Department overcrowding.
• Coordinate staffing resources based on patient acuity, volume, and operational priorities.
• Provide operational leadership and support during high-acuity situations, critical events, and periods of increased demand.
• Escalate operational concerns through established Emergency Department leadership pathways.
• Maintain situational awareness of departmental operations and identify emerging risks to patient care or staff safety.
• Monitor operational performance indicators, including patient flow, Emergency Department length of stay, wait times, and ambulance offload delays.
• Support Safepoint reviews and operational follow-up activities to promote continuous improvement.
• Foster collaborative working relationships between nursing, physicians, allied health professionals, Patient Flow, and hospital leadership.
• Maintain a visible leadership presence, providing coaching, guidance, and operational support to frontline teams.
• Promote a culture of teamwork, accountability, professionalism, and patient-centred care.
• Regular and reliable attendance is an expected requirement of this position.
• Must be able to perform all necessary bona fide duties for the position, as outlined in the position guide.
• Must review and be capable of performing duties as outlined in the Job Demands Analysis for the position as a condition of offer.
• Proven ability to attend work regularly as per the Attendance Support Policy.

Benefits

• Progressive health and dental benefit plans.
• HOOPP pension plan with employer and employee premium sharing.
• Enhanced wellness initiatives, including virtual fitness classes and on-site gym memberships.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level