Clinical Consulting Solution Architect- myAvatar

Netsmart • Overland Park, KS

1d • Remote

About The Position

Responsible for providing expert solution knowledge, recommended implementation and maintenance best practices, and process design representing their domain of expertise. This role involves providing expertise during client engagement to deliver workflow and solution design to achieve defined benefits. The consultant will guide clients through current workflows, upgrades, system changes, enhancements, and ongoing system maintenance. They will act as a primary consultant for client solution troubleshooting, consultation, and knowledge transfer, while cultivating and sustaining client relationships to provide appropriate escalation of issues, solution knowledge, and engagement support. The role requires seeking to resolve escalated problems and issues using solution knowledge and expertise during installation, operation, maintenance, or testing, and managing client expectations to ensure project delivery meets engagement goals. Additionally, the position involves coaching, mentoring, and guiding solution teams on recommended methodology practices.

Requirements

• Bachelor's degree or equivalent relevant work experience
• At least 4 years of health care information technology implementation or consulting working experience
• At least 1 year of project management experience
• Ability to communicate effectively with technical, clinical and operational teams
• Ability to document and present architecture concepts, often narrowing complex ideas to a single overview
• Ability to build strong client relationships and delivering client-centric solutions
• Ability to make sense of complex, high quantity and sometimes contradictory information to effectively solve problems

Nice To Haves

• At least 2 years Netsmart EHR solution work experience

Responsibilities

• Provide expertise during client engagement to deliver workflow and solution design to achieve defined benefits.
• Responsible for guiding clients through current workflows, upgrades, system changes, enhancements, and ongoing system maintenance.
• Act as a primary consultant for the client’s solution troubleshooting, consultation, and knowledge transfer.
• Cultivate and sustain relationships with clients to provide appropriate escalation of issues, solution knowledge, and engagement support.
• Seek to resolve escalated problems and issues using solution knowledge and expertise during installation, operation, maintenance or testing.
• Manage client expectations and ensure project delivery meets goals of engagement.
• Coach, mentor and guide solution teams on recommended methodology practices.

Benefits

• Equal employment and advancement opportunities
• Drug-free workplace

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree