Clinical Consultant, Implementation Specialist

Fresenius Medical Care•Waltham, MA

20h•Remote

About The Position

The Clinical Consultant plays a crucial role within the Sales and Marketing organization, focusing on maintaining and enhancing customer relationships to drive revenue growth in existing and new accounts. This position requires a strong clinical background and understanding, with the ability to develop strategic plans for customer centers. A proven track record in customer relations and strategic planning execution is essential.

Requirements

Bachelor’s degree required or equivalent of education and experience.
5+ years of sales and/or 5+ years of Clinical Education in the dialysis industry.
Very strong interpersonal skills.
Self-starter, energetic, with an infectious, positive, can-do attitude.
Located for easy and short travel to target accounts.
Must be able to physically cover and maintain regular face to face contact with customers over a large geographic area.
Extensive travel up to 85% by automobile, train or airplane is often necessary to cover the assigned territory and includes overnight stays.
Occasional weekend travel maybe necessary to travel to/from an appointment.
Lifting requirements of up to 75 lbs. necessary.

Nice To Haves

Registered Nurse, with current RN license or equivalent preferred.

Responsibilities

Collaborate with sales partners to develop customized product and therapy solutions, provide training on equipment and therapies, and perform market development.
Conduct prospecting and demand generation activities by serving as a therapy thought leader at clinical forums and professional settings.
Build relationships with key influencers, including patient advocates, Fellows, physicians, and nurses.
Understand market dynamics and stay updated on competitor information.
Act as a trusted advisor to patients by providing technical expertise, workflow understanding, and therapy knowledge.
Partner with Value Streams to support commercialization and launch of new products, assist in training labeling, and deploy marketing programs.
Support the development and deployment of training programs for patients, nurses, physicians, and internal stakeholders.
Demonstrate key product and therapy features, linking them to customer and patient needs, and providing technical guidance.
Assess clinical environments and collaborate with staff to implement training and improvement plans to optimize patient outcomes and operational performance.
Maintain clinical competency through continuous learning of nephrology literature, meetings, and product applications.
Apply deep therapy knowledge to provide insights on clinical outcomes, protocols, and procedures.
Perform clinical consulting, including assessment of facilities and implementation of training and improvement plans.
Incorporate knowledge of nursing demands and facility productivity.
Interact with and motivate nursing staff, ancillary staff, and leadership to achieve common goals.
Mentor Clinical Educators to improve their knowledge base and facilitate the consultative process.
Assist in quality improvement and instruction on managing patient outcomes.
Work collaboratively with account executives to develop strategic account planning and targeting.
Effectively train and motivate nursing staff to be successful trainers.
Train nursing staff on therapy concepts and practical applications.
Communicate regulations and policies (National, Regional, and Facility).
Plan and implement regional educational sessions for nurses.
Create customized growth plans for facilities to maximize patient outcomes and financial success.
Guide customers on successful program marketing.
Assist in the development of new programs (organization, quality tracking, systems, processes).
Provide information to physicians to support prescription and method selection.
Identify priority accounts to engage and develop.
Describe the center, product economics, and their impact on revenue and profitability.
Outline operational drivers that impact economic drivers for the center.
Identify improvement areas in facilities to positively impact profitability.
Demonstrate product/service features and link them to customer challenges.
Support the implementation of sales tactics and strategies with technical expertise.
Coordinate with Clinical Educators on soft skills, therapies, and products.
Partner with Marketing on all training processes, developing scientific content.
Design and develop content for training courses and run complex or customized training courses.
Maximize patient outcomes by monitoring facility KPIs/metrics.
Monitor and report on training and development program success.
Coordinate e-learning and consultative sales programs.
Cascade train-the-trainer concepts.