Clinical Consultant II, Enabling Technologies - Salt Lake City, UT

Medtronic•Salt Lake City, UT

1d•$68,000 - $102,000•Remote

About The Position

At Medtronic, you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. We are seeking a committed professional to join our team. While this is a remote position not located at a physical Medtronic site, the candidate hired will be required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role. Across our global Neuroscience organization, we advance care for some of medicine’s most complex neurological and spinal conditions. By combining innovative technology, data-driven insights, and deep clinical expertise, we partner with physicians and health systems to improve how patients are treated and supported throughout their care journey. Our Cranial & Spinal Technologies (CST) Operating Unit develops and delivers an integrated ecosystem of spinal implants, navigation and robotic guidance systems, advanced imaging, and data-driven planning tools for complex spine and cranial procedures. Platforms such as AiBLE™ connect these technologies to enhance surgical precision, streamline workflows, and support improved patient outcomes across the globe. At Medtronic, the Clinical Consultant II, Enabling Technologies provides clinical, technical and product knowledge support to existing and potential customers. Builds and maintains solid customer relationships and provides customer training at all levels. Is responsible for key customer reports as required to support Medtronic NeuroSurgery/Navigation/Robotic Assisted Surgery products and services. Must perform all duties within the Quality System and BCS requirements. This is a field based role. We are seeking a committed professional, required to reside within the territory and drive to multiple accounts throughout the region, to join our winning team. A valid driver's license is essential for this role, which also includes travel outside the territory, presenting opportunities for broader engagement.

Requirements

High School Diploma or GED with a minimum of 6 years of clinical, medical sales or medical imaging/navigation/robotics experience; or Associate Degree with a minimum of 4 years of clinical, medical sales or medical imaging/navigation/robotics experience; or A Bachelor’s degree with a minimum of 2 years of clinical, medical sales or medical imaging/navigation/robotics experience
Must have a valid driver's license and active vehicle insurance policy.
U.S. work authorization

Nice To Haves

RT and/or MRI certification
Prior experience with Image Guided Systems
Prior experience with MRI
Operating room experience
Preference will be given to local qualified candidates and candidates with Medtronic experience

Responsibilities

Coordinate, support, and collaborate with other Enabling Technologies team members for on-site installations with our customers
Represents Medtronic during technology-enabled procedures to provide technical assistance.
Maintain system hardware and software to maximize system performance.
Installs software and hardware upgrades.
Performs system preventative maintenance.
Provides telephone clinical support to customers.
Uses UNIX/LINUX commands to modify operating files.
Fulfills Software and Service Contract obligations.
Acts as the primary Medtronic customer liaison for repair and technical support issues.
Provides timely information to the district team regarding customer concerns, issues and market opportunities.
Provide service to customers per their individual needs.
Maintains familiarity with status of calls and issues at customer sites.
Reports necessary complaints and partners with Clinical Manager to ensure full resolution
Files weekly site visit and customer contact reports for service improvement purposes
Educates and trains physicians and hospital personnel – OR, Radiology, Central Sterile Processing, Biomedical and Information Technologies – on technical matters relating to our technology-enabled procedures.
Provides a clinical resource for surgeons, clinicians and others being trained.
Updates customers on tips, shortcuts and suggestions, as appropriate.
Participates in in-house sponsored customer training at designated sites for both internal and external partners
Provides training and resources for hospital staff to enable them to conduct training for their personnel (train the trainer).
Continually train members of the Enabling Technologies Clinical Support team to increase their knowledge of the latest technology-enabled procedures.
Work and collaborate with Spinal Sales and NeuroSurgery Reps to identify prospective new users for both Navigation and Robotics for applicable technology-enabled procedures
Attend and participate in sales meetings, training programs, conventions, and trade shows as directed.
Submit reports and provide information as directed.
Cooperate with all personnel on the execution of Company programs.
Supports more complex, new image-guided products and applications to physicians and hospital staff.
Works as a team member with the Enabling Technologies Region Manager and Clinical Manager to prioritize customer technical support and service expectation goals.
Provide input on new product development based on in-field experience.
Responsible for documentation at new or existing installations
Adhere to company policies and conduct all business in an ethical manner