Clinical Concierge (LVN-Cert Medical Assistant) PD

Cottage Health•San Luis Obispo, CA

8d•Onsite

About The Position

Cottage Medical Group seeks a Per Diem Clinical Concierge (Licensed Vocational Nurse-Certified Medical Assistant) for their Cottage Urgent Care-San Luis Obispo-Foothill Plaza Clinic. This role is responsible for registering patients, collecting payments, rooming patients, assisting the provider with care and treatment, discharging patients, and following up with patients. The Clinical Concierge's primary function is to guide patients and their companions through the entire experience to maximize clinical excellence, reduce treatment times, and enhance the overall patient experience, both before, during, and after their visit. This position is a vital part of the office team that cares for patients in the clinical setting, working under the direction of the Site Manager and the on-duty provider, and collaborating closely with the provider and other clinical staff. The Clinical Concierge is responsible for a variety of clinical functions within a clinical setting, requiring knowledge and integration of available standards, resources, and data; discretion; good judgment; diplomacy; decision-making; and a customer service attitude. The Clinical Concierge is responsible for assisting the provider with front office and back-office duties in the outpatient management of patients on a rotating basis. Acting as the patient advocate, the Clinical Concierge has continuous contact with providers, patients, patient families/significant others, community agencies, and patient care staff and management.

Requirements

Successful completion of a Vocational Nurse or Medical Assistant education program or 2 years of equivalent work experience.
California licensure as a Licensed Vocational Nurse (LVN) or Medical Assistant certification.
American Heart Association (AHA) Basic Life Support (BLS) for Health Care Providers.
Knowledge of urgent care medical specialty.
Knowledge of medical terminology.
Knowledge of electronic medical record, preferably Epic.
Basic computer/email skills.

Nice To Haves

Ability to perform phlebotomy and administer injections.
1 year of experience as an LVN, medical assistant, or equivalent, including previous experience with an electronic health record and phlebotomy.

Responsibilities

Registering patients
Collecting payments
Rooming patients
Assisting the provider with care and treatment
Discharging patients
Following up with patients
Companion patients and their "secondary guests" through the entire experience to maximize clinical excellence, reduce treatment times, and maximize the patient experience; before, during, and after the patient visit.
Assist the provider with front office and back-office duties in the outpatient management of patients on a rotating basis.
Act as the patient advocate.
Have continuous contact with providers, patients, patient families/significant others, community agencies, and patient care staff and management.