Clinical Concierge (LVN-Cert Medical Assistant) - Float

Cottage Health•Santa Barbara, CA

7d•Hybrid

About The Position

Cottage Medical Group seeks a Clinical Concierge (LVN-Cert Medical Assistant) – Float for their Ambulatory Float Pool AWS department. This role is responsible for registering patients, collecting payments, rooming patients, assisting providers with care and treatment, discharging patients, and following up with patients. The primary function of this position is to guide patients and their "secondary guests" through their entire experience to maximize clinical excellence, reduce treatment times, and enhance the overall patient experience before, during, and after their visit.

Requirements

Successful completion of a Vocational Nurse or Medical Assistant education program or 2 years of equivalent work experience.
California licensure as a Licensed Vocational Nurse (LVN) or Medical Assistant certification.
American Heart Association (AHA) Basic Life Support (BLS) for Health Care Providers.
Valid class "C" California Driver License and verification of acceptable driving record from the California Department of Motor Vehicles.
Knowledge of medical terminology.
Knowledge of electronic medical record, preferably Epic.
Basic computer/email skills.
One (1) year of experience as an LVN or Medical Assistant, including previous experience with an electronic health record and phlebotomy.

Nice To Haves

Ability to perform phlebotomy and administer injections.
Two (2) years of experience as an LVN or Medical Assistant, including previous experience with an electronic health record and phlebotomy.

Responsibilities

Assisting the provider with front office and back-office duties in the outpatient management of patients on a rotating basis.
Performing a variety of clinical functions within a clinical setting requiring knowledge and integration of available standard resources and data; discretion; good judgment; diplomacy; decision making; and a customer service attitude.
Acting as the patient advocate, this position has continuous contact with providers, patients, patient families/significant others, community agencies, and patient care staff and management.
Floating between all ambulatory sites in a region based upon need as determined by leadership. This position may work at one site for an extended period to cover an LOA or may float on a daily basis to assist with areas of the highest volume and need.
Using a personal vehicle to travel between work locations is required due to various work environments within the ambulatory clinic network.