Clinical Concierge Reception

MultiCare Health System • Tacoma, WA

7d • Onsite

About The Position

The Reception Concierge is responsible for the daily coordination of patient and clinic activities in the urgent care lobby. This includes greeting and registering patients, maintaining lobby cleanliness and brand elements, executing front office opening and closing procedures, and collecting payments. The role focuses on ensuring an exceptional patient experience at the beginning and end of visits, as well as providing excellent customer service over the telephone. The Reception Concierge collaborates closely with Clinical Concierge colleagues to ensure smooth patient flow. The work environment involves a variety of functions within a clinic setting, requiring discretion, good judgment, diplomacy, decision-making, and a customer service attitude. The clinic handles both walk-in and appointment-based care, with varying patient registration volumes throughout shifts, which can range from 6-12 hours. This position emphasizes a highly collaborative approach to patient services, including coordination with other system urgent care centers.

Requirements

• Ability to travel to other clinics regionally
• Current BLS Certification required

Nice To Haves

• AA/AS degree preferred, or on-the-job related experience
• Minimum of 2 years of customer service experience in a health-related field, preferred

Responsibilities

• Daily coordination of the patient and clinic activities in the lobby of the urgent care
• Greeting and registering patients
• Maintain lobby cleanliness and brand elements
• Executing opening and closing procedures related to front office activities
• Collecting appropriate monies from patients
• Ensuring an exceptional patient experience at the beginning and close of patient visits
• Providing excellent customer service over the telephone
• Working closely with Clinical Concierge colleagues to ensure ongoing communication throughout the patient visit for optimal patient flow

Benefits

• Flexible schedule
• Team-based care model
• Modern clinic environment
• Competitive compensation enhanced by volume incentives, customer experience bonuses, sign-on bonuses, tuition assistance, and more

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees