Clinical Concierge MA LVN - Executive Direct

Texas Health Resources•Allen, TX

7d•Onsite

About The Position

This role is for a Clinical Concierge MA/LVN at Texas Health Executive Care, focusing on a unique blend of primary care and executive health physicals. The clinic caters to executives and concierge medicine patients. The position requires a strong understanding of examination, diagnostic, and treatment room procedures, with the ability to perform EKGs, draw blood, and administer injections. Proficiency in electronic health records (Epic) and exceptional customer service skills are essential. The role involves managing patient flow, maintaining supplies, preparing exam rooms, and ensuring patient safety and privacy.

Requirements

H.S. Diploma or Equivalent
Other Certified or Registered Medical Assistant in lieu of the completion of a Medical Assistant education program OR Successful completion of a Vocational Nurse program
2 years Health care facility clinical experience.
Previous experience as a Certified Medical Assistant or LVN working with an electronic health record.
Phlebotomy experience.
CMA - Certified Medical Assistant OR LVN - Licensed Vocational Nurse State of Texas
BCLS - Basic Cardiac Life Support maintained every 2 years
Strong oral and written communication skills
Demonstrated knowledge of examination, diagnostic and treatment room procedures
Ability to perform EKGs, draw blood, and administer injections as needed by assigned clinic
Knowledge and skill in the use of personal computers and related systems and software to include Epic
Ability to work efficiently under pressure, independently, and take initiative
Ability to set priorities and use good judgment
Knowledge of urgent care medical specialty
Knowledge of medical terminology
Ability to maintain effective and organized systems to ensure timely consumer flow
Exceptional customer service and phone etiquette and a strong work ethic and a high level of professionalism
Demonstrated sound judgment and composure with the ability to take appropriate action in questionable or emergency situations

Responsibilities

Behave in a professional and empathetic manner to build trust, comfort, understanding, and relationships with consumers and the secondary guest(s) and in-line with consumer and guest service standards.
Welcome (including eye contact, smile, greeting, and personal introduction) the consumer and secondary guest(s) to the center and inquires the purpose and nature of the visit.
Collect identification and payor related documentation, conduct consumer registration, and perform point of service collection.
Measure and collect consumer data including temperature, pulse, oxygen saturation, respirations, blood pressure, drug allergies, height, and weight. Conduct hearing and vision screenings.
Communicate the data and results to the consumer. Document all data accurately into the consumer medical record.
Collect and document in the consumer medical record consumer reason for visit and chief complaint, allergies, health history, and current medications for review by provider.
Complete, when appropriate, standard operating procedures (convenience and clinical) to optimize consumer comfort and through-put.
Escalate non-routine issues, questions and/or concerns to the practice manager or healthcare provider(s).
Provide for patient safety and protection of patient privacy rights.
Organize, schedule, complete, and communicate primary care, specialist and ancillary referrals to consumers.
Maintain care supplies and medications and quality checks throughout the clinic.
Prepare, clean and sterilize instruments and maintain equipment, disposing of contaminated items according to protocol.
Keep patient exam rooms stocked, clean and orderly.