Clinical Concierge - Diagnostic Technologist
About The Position
This hybrid role combines front-desk administrative duties, patient care responsibilities, and diagnostic imaging expertise. The position is the initial point of contact for patients and helps ensure excellent customer service, efficient patient flow, accurate diagnostic imaging, and compliance with safety regulations. The role supports providers, clinical team members, and administrative staff with patient registration, clinical support, and radiologic imaging while facilitating care delivery. The position includes patient check-in and check-out, registration, insurance verification, payment collection, referral processing, appointment scheduling, and electronic medical record maintenance. It also includes collecting and documenting patient data, assisting providers with gathering patient histories and current health information, rooming patients, preparing and maintaining examination rooms, supporting procedures, conducting follow-up calls, administering medications and vaccinations as authorized, and collecting and preparing laboratory specimens. The technologist prepares, operates, and maintains radiologic imaging equipment; performs diagnostic imaging procedures; and ensures appropriate patient positioning, technique, image clarity, and radiation safety. The role also involves maintaining procedure records and required logs, explaining imaging procedures to patients, and providing reassurance and patient-centered support. Work is onsite at the East Stroudsburg location, with day-shift designation and a schedule that includes rotating holidays, weekends, variable shifts, and locations.
Requirements
- Technical school diploma and graduation from an accredited Radiologic Technologist program (AART).
- Two years of diagnostic imaging experience in a healthcare setting.
- Strong understanding of anatomy, physiology, radiation physics, and clinical workflows.
- Competency with EMR systems, radiology PACS software, scheduling platforms, and Microsoft Office Suite.
- Ability to explain imaging procedures, alleviate patient anxiety, and provide patient education.
- Ability to manage high patient volumes, coordinate scheduling, and maintain smooth imaging workflows.
- Strict adherence to HIPAA, OSHA, and radiation safety guidelines.
- RT - Registered Technologist Radiology - American Registry of Radiologic Technologists, required upon hire.
- BLS - Basic Life Support - American Heart Association, required within 30 days.
- Ability to lift and carry 25 pounds; frequent sitting, standing, and keyboard use; patient care providers may need to kneel, bend, squat, and perform CPR.
Nice To Haves
- Associate’s degree in Radiologic Technology.
Responsibilities
- Coordinate patient check-in and check-out, ensuring accurate registration and information collection.
- Verify insurance eligibility, collect co-payments or self-pay fees, and process referrals.
- Schedule appointments while optimizing clinic workflow.
- Maintain accurate and compliant electronic medical records.
- Measure and collect patient vital signs and other data, including temperature, pulse, oxygen saturation, respirations, blood pressure, height, weight, and, for indicated pediatric patients, length and head circumference; document findings in the medical record.
- Assist providers by collecting patient information, including reason for visit, chief complaint, health history, allergies, and current medications.
- Complete patient rooming procedures and follow standard operating procedures to support efficient care and patient comfort.
- Identify patient risks and communicate them to the provider.
- Prepare and maintain examination rooms, including sanitation and supply stocking.
- Support patient procedures and assist with medical examinations.
- Complete follow-up calls to patients two to three days after discharge.
- Follow radiation safety protocols, including collimation, shielding, and minimizing exposure.
- Maintain detailed records of procedures, diagnostic findings, provider instructions, and required logs, including quality control logs and stat cart checks.
- Provide patients undergoing imaging with clear instructions and reassurance to support comfort and compliance.
- Prepare, operate, and maintain radiologic imaging equipment and maintain a safe imaging environment.
- Perform diagnostic imaging procedures with accurate positioning and technique to produce clear images.
- Behave professionally and empathetically to build trust and positive relationships with consumers and secondary guests.
- Administer medications and vaccinations according to provider orders, established protocols, and scope of practice.
- Collect and prepare laboratory specimens and complete required requisitions.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
