Clinical Concierge - Diagnostic Technologist
About The Position
This hybrid role combines front-desk administrative duties, patient care, and diagnostic imaging expertise. The Clinical Concierge - Diagnostic Technologist is an initial point of contact for patients and supports efficient patient flow, accurate registration, clinical care, and radiologic imaging. The position supports providers, clinical teams, and administrative staff while maintaining regulatory and safety compliance and providing a high standard of customer service. The role involves patient registration and scheduling, gathering and documenting patient information and vital signs, rooming patients, preparing exam rooms, assisting with examinations and procedures, administering medications and vaccinations within scope, and collecting laboratory specimens. It also includes performing diagnostic imaging, maintaining imaging equipment and safety, following radiation safety protocols, and completing required records and logs. The position is onsite in Lehighton, Pennsylvania, works day shift on variable 12-hour shifts with a weekend rotation, and is scheduled for 40 hours per week.
Requirements
- Technical school diploma and graduation from an accredited Radiologic Technologist program (AART).
- Two years of diagnostic imaging experience in a healthcare setting.
- Strong understanding of anatomy, physiology, radiation physics, and clinical workflows.
- Competency with EMR systems, radiology PACS software, scheduling platforms, and Microsoft Office Suite.
- Ability to explain imaging procedures, alleviate patient anxiety, and provide patient education.
- Ability to manage high patient volumes, coordinate scheduling, solve problems, and support smooth imaging workflows.
- Strict adherence to HIPAA, OSHA, and radiation safety guidelines.
- Registered Technologist Radiology (RT) credential from the American Registry of Radiologic Technologists (ARRT) upon hire.
- Basic Life Support (BLS) certification from the American Heart Association within 30 days.
- Ability to lift and carry 25 pounds; frequent sitting, standing, and keyboard use; and, as required for patient care, kneeling, bending, squatting, and performing CPR.
Nice To Haves
- Associate’s degree in Radiologic Technology.
Responsibilities
- Coordinate patient check-in and check-out, ensure accurate registration and information collection, verify insurance eligibility, collect co-pays or self-pay fees, process referrals, and schedule appointments.
- Maintain electronic medical records accurately and in compliance with applicable requirements.
- Measure and document patient data, including temperature, pulse, oxygen saturation, respirations, blood pressure, height, weight, and, for indicated pediatric patients, length and head circumference.
- Assist providers by collecting information about the reason for visit, chief complaint, health history, allergies, and current medications for provider review.
- Complete patient rooming and follow standard operating procedures to expedite care and support patient comfort.
- Identify patient risks and communicate them to the provider.
- Prepare and maintain exam rooms, including sanitation and supply stocking.
- Support patient procedures and assist with medical examinations.
- Complete follow-up phone calls to patients within two to three days after discharge.
- Follow radiation safety protocols, including collimation, shielding, and exposure minimization.
- Maintain detailed records of procedures, diagnostic findings, provider instructions, quality control logs, and stat cart checks.
- Explain imaging procedures and provide reassurance and clear instructions to patients undergoing imaging.
- Prepare, operate, and maintain radiologic imaging equipment and ensure the imaging environment is safe.
- Perform diagnostic imaging procedures with accurate positioning and technique, and ensure image clarity.
- Behave professionally and empathetically to build trust, comfort, understanding, and relationships with patients and their accompanying guests.
- Administer medications and vaccinations according to provider orders and established protocols within scope of practice.
- Collect and prepare laboratory specimens and complete necessary requisitions.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
