Clinical Concierge - Diagnostic Technologist

Schuylkill•East Stroudsburg, PA

19d•Onsite

About The Position

This hybrid role integrates front-desk administrative duties, patient care responsibilities, and diagnostic imaging expertise. The position is an initial point of contact for patients and supports efficient patient flow, accurate diagnostic imaging, and a high standard of customer service. It supports providers, clinical team members, and administrative staff with patient registration, clinical support, and radiologic imaging while maintaining safety compliance and facilitating care delivery. The role includes patient check-in and check-out, registration, insurance verification, payment collection, referral processing, appointment scheduling, electronic medical record maintenance, clinical rooming and data collection, and post-discharge follow-up calls. It also involves supporting examinations and procedures, administering medications and vaccinations within scope, collecting lab specimens, and preparing exam rooms. The Diagnostic Technologist prepares, operates, and maintains radiologic imaging equipment; performs imaging procedures; and ensures appropriate patient positioning, image clarity, radiation safety, and patient comfort. The position maintains procedural records and required logs, including quality control logs and stat cart checks, and follows applicable HIPAA, OSHA, and radiation safety requirements. The position is onsite in East Stroudsburg and works day shift with rotating holidays, weekends, variable shifts, and locations.

Requirements

Technical School Diploma.
Graduate of an accredited Radiologic Technologist program (AART).
Two years of diagnostic imaging experience in a healthcare setting.
Strong understanding of anatomy, physiology, radiation physics, and clinical workflows.
Competency with EMR systems, radiology PACS software, scheduling platforms, and Microsoft Office Suite.
Ability to explain imaging procedures, ease patient anxiety, and provide patient education.
Ability to manage high patient volumes, coordinate scheduling, and maintain smooth imaging workflows.
Strict adherence to HIPAA, OSHA, and radiation safety guidelines.
Registered Technologist Radiology credential from the American Registry of Radiologic Technologists (RT), required upon hire.
Basic Life Support (BLS) certification from the American Heart Association, required within 30 days.
Ability to lift and carry 25 pounds; frequent sitting and standing; frequent keyboard use; and, as applicable to role, kneeling, bending, squatting, and performing CPR.

Nice To Haves

Associate’s Degree in Radiologic Technology.

Responsibilities

Coordinate patient check-in and check-out, including accurate registration and information collection.
Verify insurance eligibility, collect co-payments or self-pay fees, and process referrals.
Schedule appointments to optimize clinic workflow.
Maintain accurate and compliant electronic medical records.
Measure and record patient vital signs and other data, including temperature, pulse, oxygen saturation, respirations, blood pressure, height, weight, and, for indicated pediatric patients, length and head circumference.
Assist providers by collecting patient information, including reason for visit, chief complaint, health history, allergies, and current medications.
Complete the patient rooming process and follow standard operating procedures to support efficient care and patient comfort.
Identify patient risks and communicate them to providers.
Prepare and maintain exam rooms, including sanitation and supply stocking.
Support patient procedures and assist with medical examinations.
Complete follow-up calls to patients two to three days after discharge.
Follow radiation safety protocols, including collimation, shielding, and minimizing exposure.
Maintain detailed records of procedures, diagnostic findings, provider instructions, and required logs, including quality control logs and stat cart checks.
Explain imaging procedures and reassure patients to support understanding, comfort, and cooperation.
Prepare, operate, and maintain radiologic imaging equipment and ensure a safe imaging environment.
Perform diagnostic imaging procedures with accurate positioning, technique, and image clarity.
Interact professionally and empathetically to build trust and positive relationships with consumers and secondary guests.
Administer medications and vaccinations according to provider orders and established protocols within scope of practice.
Collect and prepare laboratory specimens and complete required requisitions.